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V
VPKaizen
June 26, 2025
Question

Applied for Advance Pay Loan But Never Funded

  • June 26, 2025
  • 1 reply
  • 0 views

I applied for an advance on an invoice using QB Advance Loans option. Loan was approved. Before the loan amount was issued into the account, the invoice for that loan was paid. I have not received the funds from the loan nor the payment for the invoice.

 

It has been more than 2 business days since the payment has been made and moe than a week since the application for an advance pay loan was approved.

 

Where are or how do I access the funds?

1 reply

J
JamaicaAQuickBooks Team
QuickBooks Team
June 27, 2025

The best way to know where your funds are is by starting a chat or requesting a callback, VPKaizen. Please note that we're unable to discuss them here for your safety, but I will help you connect with our experts.

 

You're right that the approved loans typically fund within 1–2 business days. Given the delay, I recommend contacting our live support team for further investigation. They can clarify how the payment and loan interact, considering the invoice payment was made before the deposit was received.

 

To speak with one, follow the steps below:

 

  1. Go to the Help icon on the top menu.
  2. Select the Search tab and enter your concern. For instance, enter help.
  3. Click the Contact Us button and choose between Chat or Callback to connect with us.

 

You can also contact our representatives directly by calling the phone number provided under the Direct Loans section of this article: What is QuickBooks Capital?

 

Here's what else you should know: Find your QuickBooks Capital loan documents to view, download, or print the loan agreement and paid in full letter.

 

I'm all ears if you have more questions about managing loan advances. Just leave a reply below, and I'll address them.

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