Bank deposit will not load in app

I'm here to help you successfully create a bank deposit on the go, @bcpm2005. I have troubleshooting steps to help fix this issue on the mobile app.

Before anything else, did you receive any error messages? Any additional information will help me provide the most suitable solution.

To check if the app's data is causing this odd behavior, I suggest resetting it. This process plays the same role as clearing the cache from your web browser. I'll show you how:

iOS

1. Go to the Menu ☰ and select Help & Feedback.
2. Tap Refresh Data.
3. Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
4. Click Refresh to confirm.

Android

1. Select Menu ☰ then tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Click YES to confirm.

You might want to learn how bank deposit works in the QBO app:

• QuickBooks Online app overview.
• Add a bank deposit in QuickBooks Online mobile 

If you're referring to something else, I'm adding these references that tackle managing and adding bank deposits for further guidance:

• Find out more about mobile check deposit
• Use mobile check deposit with QuickBooks Checking

Keep coming back for more queries about QuickBooks Online. The Community is available 24/7 to assist you. Stay safe.