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J
JessDenny
August 7, 2025
Question

Bank Feed/Credit Card Import

  • August 7, 2025
  • 1 reply
  • 7 views

We updated to QB Desktop 24 and now when I try to import our credit card charges I keep getting this error. System.NullReferenceException: Object reference not set to an instance of an object at AdvancedBankfeedsWorkflow.WPF.ViewModel.WorkflowDataProvider.GetQBConstraintsDataBinding() 

I have never seen this error and have no idea what to do. Once I click ok on the error it completely closes QB. 

I didn't get this prior to updating.

1 reply

C
Candice14
Level 8
August 7, 2025

Good evening, @JessDenny. 

 

Welcome to the Community! I'd be more than happy to help you get past this error when importing your credit card charges. 

 

With the error message you're receiving, we recommend running the QuickBooks Tool Hub to help fix this problem. Please use the guide below to download, install and use the tools within the hub: 

 

Fix common problems and errors with the QuickBooks Desktop Tool Hub

 

If the issue persists after performing these steps, please contact our Customer Support Team for further assistance. Here's how: 

 

  1. Go to the Help menu. 
  2. Press the QuickBooks Desktop Help option. 
  3. Tap the Contact Us button. 
  4. Enter your question and error message and then hit Let's talk. 
  5. Scroll down and choose to Get a callback. 

 

Come back and let us know how those steps go or the call with our support team. We want to ensure that you get this taken care of as soon as possible. Bye for now! 

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