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R
rknoerk
December 6, 2025
Question

Bank of America Error 580 - Unresolved for Weeks, Support Marked Case "Resolved" Without Fix

  • December 6, 2025
  • 1 reply
  • 5 views

Details:

I'm posting here as a last resort after weeks of frustration with support.

Timeline:

QuickBooks prompted me to update my Bank of America connection. I attempted this for weeks, consistently receiving Error 580. I contacted support, who advised me to disconnect my existing connection (which had been working fine) and reconnect. I followed this advice—only to discover that reconnecting is also not possible due to the same error. I am now stuck manually exporting and importing transactions, which is a significant burden on my accounting workflow.

I escalated the case (Removed) and received troubleshooting steps on November 19 that did not resolve the issue. On November 25, I received five separate emails claiming the case was resolved. It is not resolved. When I attempted to reply, I discovered the support email is a no-reply address.

Current status: I cannot connect to Bank of America. The bank feed that worked before I followed support's instructions is now broken. I have no path forward.

What I need: An actual resolution—not a case closure. If this requires engineering escalation or a known fix timeline, I need that information. Manual workarounds are not acceptable for a paid subscription service.

(Removed).

Thank you.




1 reply

J
JoelESQuickBooks Team
QuickBooks Team
December 6, 2025

Hello there, rknoerk.

 

I understand the frustration you’ve been experiencing with this issue, and I appreciate how valuable your time is. I will connect you with our Live Support Team, who will closely examine your account in a secure setting and conduct a thorough investigation into the matter.

 

They have specialized tools and resources to help address this situation.

 

Here's how you can reach them:

 

  1. Go to the Help icon in the top menu.
  2. Select the Search tab and enter your concern. For instance, type help.
  3. Click the Contact Us button and choose between Chat or Callback to connect with us.

 

Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.

 

If you have additional questions about QuickBooks, don’t hesitate to respond to this thread.

R
rknoerkAuthor
December 7, 2025

Thank you for responding, JoelES.

I appreciate the acknowledgment, but I need to clarify why contacting Live Support again is not a viable solution:

I have already contacted support multiple times. The existing case number is 15147915925. That case was prematurely marked "resolved" five times on November 25—without the issue being resolved. When I attempted to respond to those closure emails, I discovered they came from a no-reply address.

More critically: it was a support representative who instructed me to disconnect my working bank feed, which caused the current situation. Standard troubleshooting steps have been exhausted. The issue persists.

What I need is not another trip through the standard support queue. I need:

  1. Someone to actually review Case #15147915925 and reopen it
  2. Escalation to a technical team who can investigate why Bank of America connections are failing with Error 580 on my account specifically
  3. A commitment to follow through until the issue is resolved—not another premature case closure

I'm a paying subscriber who lost functionality after following your support team's instructions. Please help me get this to someone who can actually fix it.

Thank you.

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