Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
K
kirkjmiller
February 21, 2026
Question

Bank transaction class being auto-filled. Auto-fill is off.

  • February 21, 2026
  • 1 reply
  • 2 views

'Pre-fill forms with previously entered content' is off. There's no stupid AI icon next to the class field in bank transactions. QBO is still auto-filling the class of transactions with the previously used class for that account categorization. Intuit 'Intelligence' says this is the feature in control of that 'automation' - that automation is off. This is so unhelpful and I've submitted a support ticket several times. Please fix this garbage software that continues to cost more and more every year while continuing to get more and more cumbersome for the user.

1 reply

G
GenmarieMQuickBooks Team
QuickBooks Team
February 21, 2026

Hi, Kirkjmiller. It’s definitely not ideal to have automation features behaving incorrectly, especially after you've turned them off and taken steps to prevent this. Your frustration is entirely valid, and I want to help resolve this issue for you.

 

Please contact our live support team so they can examine your account in detail and identify the root cause of the issue using specialized tools. They have secure access and advanced tools to thoroughly review your account and address any discrepancies.

 

Here's how to connect with them:

 

  1. Go to the Help icon.
  2. In the Assistant tab, type contact support.
  3. The AI assistant will give you ways to connect with our Live support.
  • Chat
  • Make an appointment
  • Callback

 

For their availability, please refer to this guide: Get help with QuickBooks products and services. Then, scroll down to the Support hours section.

 

Feel free to return to this thread if you have more questions.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement