Credit card transaction not showing up even if I hit the update button

I've come to help you get your latest credit card transactions, josecadena.

Beforehand, may we know what financial institution was integrated into your QuickBooks Online account? Have you received specific bank errors when getting updates from the banking section? Any additional information would be much appreciated, as this will help us verify, we've got the proper workaround for you.

Since bank entries were not visible on your banking tab after updating them, we can manually review the transactions around the Banking menu. To do this:

1. Go to Transactions and click Bank Transactions.
2. Select the tile for the bank or credit card account you downloaded the transaction from.
3. Check the For Review, Categorized, and Excluded tab of the Banking page to view the new transactions.

Alternatively, you can try logging into your bank's website to check if they have server issues or undergoing maintenance. This occasion stops the online banking connection to QuickBooks.

If you're looking for older entries and uncategorized accounts, you may visit this guide for more detailed insights: What to do if you can’t find downloaded transactions in QuickBooks Online.

However, if you've received specific bank errors, you can go to the Step 4 section of this article to be guided in fixing the error: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Moreover, I've included this helpful reference to guide you in tracking and managing downloaded bank entries in your online account: Categorize online bank transactions in QuickBooks Online.

We're always available in this forum if you require additional assistance handling your online accounts. Let us know your queries in the comments below. Keep safe!