Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
M
Mark Olinger
November 5, 2025
Question

Deposit on bank statement not showing in bank register

  • November 5, 2025
  • 1 reply
  • 17 views

When reconciling the bank statement, there are batched deposits on the statement that do not appear in the register. The amounts do show in the Undeposited account as a number of individual credit card receipts but I must figure out which ones to total the amount on the statement.   This issue seems to have started a number of months back when we began using Recurring Payments but am not sure that is the issue.  

 

Additionally, when a recurring payment is included in the batch, that particular invoice is not posted to the member's account at all, further confusing the issue.  Calling the Intuit help desk had them telling me they had some issues but could not offer a solution.

1 reply

A
Aldren18QuickBooks Team
QuickBooks Team
November 5, 2025

I appreciate your effort in identifying this credit card payment and deposits issue, Mark.

 

Based on the details you’ve provided, the issue appears to be related to how credit card payments are being processed within QuickBooks Online. Specifically, these payments remain in the Undeposited Funds account until they are linked to a deposit transaction, which then posts to your bank account.

 

To resolve this issue, I recommend creating a bank deposit and ensuring that you select the appropriate payments from Undeposited Funds to match the exact batch totals. 

 

It is also important to check your transactions in Undeposited Funds and the check register to identify discrepancies. You can double-click individual transactions to verify payment details and current status.

 

If the resolutions above don’t work, I recommend contacting our Live Support team again for a deeper investigation. They can securely perform a screen share with you to check and resolve the issue effectively.

 

For effective communication, please refer to our support hours: Get help with QuickBooks products and services.

 

I'll keep this thread open for future updates and communications.

M
Mark OlingerAuthor
November 5, 2025

Thank you for the reply.   The amounts do end up in the Undeposited Funds account but, when I attempted to deposit them, they do not show up in the list for selection.  Quite frustrating.  I made a JE to record the deposit but then, when making a deposit, those amounts show up as negative amounts in the list of items to deposit.   Been using QB for 25 years and this is one of the few things I cannot straighten out.  I should not have to run things down like this...very time consuming.  I will contact the department you suggest, thanks.

 

Mark

 

 

M
Mark OlingerAuthor
November 7, 2025

Spoke with a QBO rep yesterday...third time I've called in three months.   She found how to deposit the credit card transactions that, instead of being placed in the bank register, were placed in the Undeposited Funds register, unbatched.   When making a deposit for checks, the amounts are there for selection and a batch deposit to take to the bank.  In this case, the credit card amounts were in the area below but unseen if not selecting the drop down arrow next to the credit card section.   Never had to do that before.

 

It is quite time consuming to determine what amounts are part of the missed posting but at least now I can get them moved over into the check register for reconciling.   Her accent was making it hard to understand her but she seemed to say that this issue comes up when Intuit is doing software updates....again, hard to be sure.

 

The previous two I spoke with never mentioned this section of the deposit page so, kudos to her.

 

 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement