Deposit on hold created a new account

That sounds extremely frustrating, and you're not alone — QuickBooks Payments "deposit holds" have caused major disruptions for many businesses, especially when large amounts are involved and the support process gets stuck in loops. 

QuickBooks Payments (via Intuit Merchant Services) flags transactions when:

• The amount is significantly higher than normal

• There's missing or unverified business info (e.g., EIN, license, bank account mismatch)

• A new merchant account was created by mistake or via incorrect email/account setup

• They detect potential "risk behavior" even if you're legit — like rapid sales spikes

Unfortunately, their risk team (not regular support) makes the final decisions — and they’re difficult to reach directly.

• File a complaint with the Better Business Bureau: BBB – Intuit Profile (https://www.bbb.org/us/ca/mountain-view/profile/software/intuit-inc-1216-26861)

• Consider contacting your bank to see if a reversal is possible (if the funds never fully settled)

• If you don’t hear back, follow up via:

  • Phone: 1-800-558-9558 (ask for Risk Team or Underwriting escalation)

  • Twitter / X: @IntuitSupport – post professionally and tag them