Deposit on hold told to look at email but no email was sent

Welcome to the Community space, @paul-m.

We see the urgency of this matter and want to help you get through this as soon as possible. In this situation, we recommend contacting our Customer Care Team so they can access your account in a secure environment and determine the root cause of the funds on hold. We'll write down the steps to get you going:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose Start a chat with a support expert.

For more details, please see this page: Contact Payments Support.

On the other hand, here's an article to help you determine your product's deposit speed and keep track of transactions you have inside the program:

• Find out when QuickBooks Payments deposits customer payments.
• Run reports in QuickBooks Online.

Feel free to comment below if you need further assistance managing customer payments. We'll make sure to be around to help you out again. Keep safe.