Deposits not recording in bank register

Forum|Forum|4 hours ago
August 25, 2026
1 reply
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I’m trying to reconcile bank statements in Quickbooks Desktop 2017. Some deposits on the bank statements weren’t showing in the bank register, so I used Make Deposit to add them in order to reconcile.(Payments were received as Undeposited Funds and then deposited, but I used Accounts Receivable as the account for the deposits I entered using Make Deposit).

However, this caused duplicate payments to be applied, resulting in credits to customer accounts. Deleting the deposit made using Make Deposit removes the credit, but then there’s no record of the deposit in the bank register, taking me back to square one.

How do I correct this so the deposit appears in the bank register, without duplicating the payment on the customer account?

QuickBooks Desktop

Joemar_B

QuickBooks Team

You need to delete the incorrect deposit (the one using AR as the account), then recreate it correctly by pulling the existing payment out of Undeposited Funds.

What happened is that the payments were deposited incorrectly because a deposit was created using Accounts Receivable. This generated a new A/R credit instead of clearing the payment out of Undeposited Funds.

Here’s how to delete the incorrect bank deposit:

Go to Banking menu, select Make Deposits.
Click Cancel if the "Payments to Deposit" window pops up.
Choose Previous to find the deposit.
Go to Edit menu, select Delete Deposit, then hit OK.

With this, the original payment should be back in Undeposited Funds. You can now record and make bank deposits correctly.

If you have any additional questions, please don’t hesitate to reach out. We're always here to assist you.

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