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1 reply

LieraMarie_A
Level 8
February 10, 2022

Hi there, @thatslife888-gma. I'm here to ensure you can save your expenses. 

 

We can perform basic troubleshooting to isolate the issue. Let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If you're able to create an expenseclear your browser's cache. This way, you can access QuickBooks with a clean slate. You may have accumulated too much historical stored in your browser that caused this issue. You can also switch to a different supported browser to see if it has something to do with your browser.

 

For future reference, check out this article: Learn the difference between bills, checks, and expenses.

 

Visit us again and let me know the result after the troubleshooting. I'm determined to ensure this issue gets resolved.