Question

FirstBank of Colorado - Automatic Bank Feed Stopped Working

Forum|Forum|7 months ago
November 21, 2025
5 replies
18 views

Hi everyone,

Wondering if anyone else is running into this…

I bank with FirstBank of Colorado (www.Efirstbank.com), and about four weeks ago my automatic bank feed in QuickBooks Online suddenly stopped downloading transactions. Nothing changed on my end. I spoke to the bank and they confirmed everything is fine on their side.

I’ve contacted QuickBooks support multiple times (including “Level 2 tech”) and still can’t get it resolved. I keep getting various errors — mainly error 6000. I noticed on the Quicken forum that this issue has been acknowledged over there, but I haven’t seen anything concrete for QuickBooks Online.

Right now I’m stuck manually downloading transactions for multiple accounts. It’s time-consuming, and if I accidentally download a file/transaction twice, QuickBooks just imports duplicates instead of recognizing that the transaction was already entered.

Has anyone found a workaround or experienced the same issue with FirstBank of Colorado? Any insight or solution would be greatly appreciated.

Thank you!

QuickBooks Online

G

goldengateelectr

Hello.

we bank with First Bank as well.

For a month now our Credit Card expenses come in as deposits and our payments on the credit card account go out as expenses. Basically, the feed is reversed.

I spoke with the bank and the bank feed going out is fine.

It is the way QB brings the feed in and QB has not offered any solution whatsoever.

Z

ZackE_

Moderator

Thanks for getting involved with this thread, goldengateelectr.

When using QuickBooks, credit card expenses are recorded as deposits when they're received from customers, while payments made on a credit card account are recorded as expenses when your company pays the bill.

For example, when a customer uses a credit card to make a purchase, the business will recognize the revenue and records a receivable from your credit card company. When they transfer the funds to the business's bank account, the receivable is cleared, and cash is increased. When you make payments to credit card companies, it will be recorded as an expense and the payable to the credit card company. This accounting treatment ensures accurate financial reporting and helps manage cash flow effectively.

I've also included a couple detailed resources about using QuickBooks which may come in handy moving forward:

Please feel welcome to send a reply if there's any additional questions. Have a wonderful Friday!

C

clf83

Have you gotten any feedback on this?

JenoP

QuickBooks Team

Hi there, clf83. Thanks for joining us here in the QuickBooks Community.

To ensure we address your banking issue correctly, can you clarify if you're getting the Error 6000, or are the transactions simply being reversed?

If it's the first one, we need to take a closer look at your account. Please reach out to our live support teams for QuickBooks Online. They have additional tools to investigate why the Online Banking for FirstBank of Colorado has stopped working.

Here's how to reach out to them:

Click the Help menu in the upper-right-hand corner of QBO.
Proceed to the Assistant tab.
Type in "contact support" in the chat box and press Enter.
Select Contact a human, then click Live Chat or Call me back.
Type in a short description of your concern and click Continue.
Choose between Callback or Chat.

If the transactions are getting reversed, this often indicates an inconsistency in the data shared between your bank and QBO. Since QBO is dependent on the data from your financial institution, we recommend you also contact FirstBank of Colorado to confirm there are no interruptions or unusual activity occurring on their end that could cause the reversed entries.

In the meantime, you can exclude the transactions and redownload them from your bank. Check out these articles for more details:

You can always reach out to the forum if you need anything else.

B

BGchurch

I have had the same issue with First Bank. I reached out to QB and they had me delete my bank account and try to re-link it but now I can't even do the work manually because my account isn't linked. Both first bank and QB say they are aware of the issue and are working on it. I has been a month...

RazzieE

QuickBooks Team

Hello there, @BGchurch. Welcome to the Community.

I appreciate you sharing your experience with this FirstBank connection issue, and I completely understand how disruptive this has been for you, especially after dealing with this for a month. This is definitely not the experience we want you to have.

To assist you further with this, I highly suggest reaching out to our Live Support Expert team again so they can investigate this matter and conduct a screenshare session to dig deeper into this issue. If you have a case number from your previous contact, you can provide it to them.

Here's how:

Click the Help menu in the upper-right-hand corner of QBO.
Proceed to the Assistant tab.
Type in "contact support" in the chat box and press Enter.
Select Contact a human, then click Live Chat or Call me back.
Type in a short description of your concern and click Continue.
Choose between Callback or Chat.

Please let me know if you need help with any of these steps or if there's anything else I can assist with.

M

MMLAZAuthor

I’ve reached out multiple times and even spoke with “Level 2” support. We went through all the troubleshooting steps, but the issue still isn’t fixed. I was told that the team is “working on it,” but I’m not sure why it’s taking so long.

It’s extremely frustrating to manually upload each account and then manually delete all the duplicate entries. From conversations with FirstBank and on Quicken forums, it seems this isn’t an isolated problem—many (if not all) FirstBank customers are experiencing the same issue.

How can we escalate this and get it resolved?

K

katiewm

I am having the same issue. First Bank is saying it's a QuickBooks issue. QuickBooks is saying it's a First Bank issue. Very frustrating.

F

FatimaJasmin_V

QuickBooks Team

Hello and welcome to the Community, katiewm.

I understand the importance of resolving this matter promptly, and I appreciate your patience and dedication throughout this process. Our goal is to ensure you have a smooth and positive experience moving forward.

To isolate the issue with First Bank, I recommend reaching out to our Live Support team. They have the specialized tools and expertise needed to identify the root cause and deliver an effective solution.

Here’s how:

1. Click (?) Help in the upper right-hand corner of your QBO.

2. Go to the Search tab.

3. Type in your concern, then press enter.

4. Select Contact Us.

5. Choose between Chat with us or Have us call you.

Also, please note that they're available from Monday through Friday from 6:00 AM to 6:00 PM Pacific Time, and on Saturdays from 6:00 AM to 3:00 PM PT.

If you have additional QuickBooks-related questions, please leave a comment below.

M

MMLAZAuthor

@FatimaJasmin_V

I’ve reached out multiple times and have several investigation and case numbers already. It feels like every support agent is just taking notes and passing them along, but the person who can actually fix the issue is neither receiving the information nor aware that there’s a problem.

Is there any way to get this escalated to someone who can truly address and resolve it?

A

AgileBob

I'm in the same boat. I thought things got resolved last week and now it is happening again. This time the error is sometimes error 185 and sometimes a different error that just says it didn't work at all. Very frustrating.

R

Raldwin_D

QuickBooks Team

Hi there, @AgileBob.

I understand the importance of a smooth QuickBooks Online (QBO) experience, free from error 185 and similar errors. To get this resolved, we recommend contacting our QuickBooks live support team as they have the tools to effectively assist you with your concerns.

Here's how:

Go to the (?) Help icon in the top-right corner.
Click Search, then enter a keyword related to your concern.
Select Contact Us.
Describe your concern briefly, then press Continue.

Please take note of our support hours to see available times and ensure you receive prompt support.

Feel free to reply if you have further questions about QuickBooks Online.

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