Question

FNBO Credit cards account is not working, the link in the connection goes to a 404. Please fix this.

Forum|Forum|2 years ago
November 12, 2023
9 replies
25 views

No text available

QuickBooks Online

4

4Gal

Level 5

Try opening your QBO account on any private/incognito browser.

I

IrizA

Level 2

Let me assist you as you're connecting your FNBO credit card account to QuickBooks Online (QBO), vr10.

Since you've mentioned that you couldn't connect your credit card account to QBO and have error 404, let's first refresh your browser. If the same thing happens, I recommend clearing out your cache and cookies and continue logging in again.

If the issue still persists, you can use your private browser to log in to your account. Here are the shortcut keys that route you to a private browser:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Microsoft Edge: press Ctrl + Shift + N
Safari: press Command + Shift + N

You can also use other supported web browsers as you log in and link your account in QuickBooks.

For now, since your credit card can't connect to QBO, you can manually upload your transactions.

Furthermore, you can also Categorize online bank transactions in QuickBooks Online after you manually upload your transactions.

If you have any other questions or feedback when it comes to banking or anything that relates to QuickBooks, don't hesitate to let me know. I'm available and eager to support you.

D

dc813

This is not working, even in a private browser. Error 106

AlcaeusF

Level 14

Hi, dc813.

Thanks for joining this conversation. I'm here to help fix the banking error you're getting in QuickBooks Online (QBO).

I appreciate the steps you've taken to address this issue. Banking error 106 indicates that QuickBooks is unable to find your account on your bank or financial institution's website. This typically occurs when the account is closed.

If you closed your bank or financial institution account and need to disconnect, please refer to this article for the detailed steps on how to do it: Disconnect accounts connected to online banking in QuickBooks Online.

However, if your account is not closed, I strongly recommend reaching out to our Support team. They have specialized tools that can access your account in a secure environment and investigate the cause of this unusual behavior. If needed, they can also carry out additional troubleshooting steps.

Here's how to reach them:

In QBO, go to the Help (question mark) icon at the top right.
Select a suggested option, or type a question or topic you need help with.
Click Contact Us and choose a way to connect with us.

To check for our Support hours, refer to this article: QuickBooks Online Support.

I'm also adding this article for more ways to fix banking errors in QBO for future reference: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Please let me know in the comment below if you have more questions about banking or anything else, dc813. I'll be more than willing to assist. Take care.

P

psebock

I am having the same issue. My first bank card will not connect to quickbooks anymore. Lost connection 5 days ago and now nothing I do works. My login information is correct. I wonder if something changes on either side that stopped the connection.

Looking for help on this.

Z

ZackE_

Moderator

Thanks for joining this thread, psebock. I appreciate your detailed information.

Since you've already confirmed you're using the correct login credentials while trying to connect your account to QuickBooks, but you're still encountering a 404 error, I'd initially recommend checking the browser you're using.

It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if you're able to connect your account without encountering a 404 message.

Here's how to access incognito mode in some of the most commonly used web browsers:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Option + P

If you're able to connect it while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event you continue encountering a 404 error while browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers

Google Chrome - version 78 or newer
Mozilla Firefox - version 76 or newer
Microsoft Edge - version 75 or newer
Opera - version 68 or newer
Samsung - version 10 or newer
Safari - version 12 or newer

QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.

Here's our recommended operating systems and internet speeds:

Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet our system requirements, but are still encountering a 404 message when trying to connect the account, I'd recommend using a different device and/or internet connection.

If it continues happening on other devices and internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

Use the Help (?) icon.
Click Contact Us.
Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
Select Start messaging or Get a call.

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

I'll be here to help if there's any additional questions. Have an awesome Tuesday!

J

jennyundercofler

I am also having this problem. I just had a frustrating interchange with a QB customer service chat person. She told me that it was a problem on the bank's end and I should contact the bank. However, I have no problem accessing my FNBO credit card through their site, and my account is active. I am getting pretty frustrated (and yes I have tried the incognito browser, same thing happens).

MJoy_D

QuickBooks Team

This is not the kind of experience we want to have when trying to connect your bank and credit card accounts, @jennyundercofler.

To continue troubleshooting the error you're having with your FNBO, I suggest reaching back to our Customer Support team. Let them the troubleshooting steps that you've performed and that you can log in successfully to your online banking account. You can follow the steps provided by ZackE above.

If you're looking for information on the different types of support we offer and their availability, you can check out the QuickBooks Online Support article.

In the meantime, you can add those missing transactions through the WebConnect process. You’ll have to manually download the transactions from the bank. Then, upload the file to your account.

Here's more information about adding your transactions manually in QuickBooks Online (QBO): Manually upload transactions into QuickBooks Online.

After adding your transactions, you can now match and categorize those transactions and reconcile them to ensure your books are accurate and there aren't any duplicate transactions:

Let me know if there’s anything else that I can assist with your bank connection by leaving a reply below. I'm always here to help. Have a great day!

C

Chase20j

This issue is not solved by the suggested changes to the browser.

C

Chase20j

Same issue here. Credit card account was linked to www.card.fnbo.com - BP Credit Card (Synchrony Bank)(Now BP Rewards Visa). The connection stopped working as of Nov. 7. Quickbooks needs to work with the bank to reestablish the necessary connectivity that was lost. This is very inconvenient, especially if you have a high volume of transactions to record.

J

JFH11

Exact same problem, and yes, it occurred on November 7, so this shouldn't be overly difficult to identify and correct. I spoke to the credit card company and they said nothing abnormal is happening on their side. I also have the correct credentials and have no issues logging into my CC account online. This same issue occurred with another of my Intuit accounts, so again, I'm assuming the problem is Intuit. I called the QBO customer service and was on the phone for nearly an hour while it was being pushed up the chain. Supposedly it was an issue that needed a universal fix so it didn't occur again. However, still nothing is corrected. At least keep us up-to-date on the process - that would be helpful and appreciated. And just to be clear, my account was deleted from my QBO and the Representative said I wouldn't lose any data, which I doubt is correct. When we tried the incognito fix, it clearly did not work. Please provide updates on what is being done by Intuit to fix this issue since tax time is coming upon us. Thanks!

J

JamaicaA

QuickBooks Team

Hi there, @JFH11.

I recognize the inconvenience of going back and forth with customer support to identify where the issue is coming from. You'll need to contact our representatives again to get some updates. Rest assured that they're willing to work with you and fix the error code.

Here's how:

Go to the Help icon and choose Search.
Click the Contact Us button and enter your concern.
Press Continue.

See this article for our operating hours: QuickBooks Online Support.

Since there are error messages, refer to this guide: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Once settled, review downloaded bank and credit card transactions to ensure they belong to the correct accounts: Categorize and match online bank transactions in QuickBooks Online.

Please be reassured that our Support Team will help you resolve this issue. If you need help with handling other QuickBooks tasks, just let me know. Stay safe.

J

JFH11

Thanks, but why would I need to contact QBO again myself when it is clearly a wider problem than just me? I was told in my last hour long call last week that a fix would be implemented by this week and I would be notified when this occurs. I was also told it was all in my records. Thanks.

P

pye2electric

I have the same problem and cannot relink the account. I lost the connection a week or so ago. I tried all the update link, un-link and re-link procedures and now get the following message:

"We couldn’t get any information from your account.

Don’t worry, you can still enter your info a different way. (106)"

Quickbooks needs to fix this ASAP.

4

4Gal

Level 5

Open your QBO account on any private/inognito browser. If the same error persists, use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) for the time being.

https://www.moneythumb.com/?ref=110

F

FateCandylaneT

QuickBooks Team

I appreciate you bringing this to our attention, pye2electric. Let me share insights about the banking error you received when connecting them to QuickBooks Online.

As per checking, there's an ongoing investigation relating to this issue when integrating FNBO account into QBO. Please be assured that our product engineers are already aware of this concern and are implementing measures to help download your online bank transactions.

For now, I recommend reaching out to our Customer Care Team to have your account added to the list of impacted users. This way, you'll receive updates through email notifications regarding the status of the investigation. To help you do this:

In your QBO account, click the Help icon and select Contact Us.
Enter your concern and click Let's Talk.
Select Start a chat or Get a callback with a support expert.

Additionally, you can consider manually uploading your banking entries using a CSV file and categorize them once exported to your online account.

Then, start reconciling your books to ensure accuracy on your business finances and data.

I'll always be around in this thread if you require additional assistance managing bank connectivity. Just keep me posted, so I can provide further help. Take care.

J

JFH11

QBO has fixed this issue for me and I was able to link my CC account again and merge with the temporary unlined account, so all is good. Thank you QBO for getting this done!

L

lork

What is the status of this? I'm a new user trying to link to my FNBO account (card.fnbo.com).

I cannot even find it anymore in the list to connect to.

Nicole_N

QuickBooks Team

Hi there, @lork. Thanks for joining the thread. I'm here to ensure you can connect your FNBO account to QuickBooks Online (QBO).

Upon checking our database, the investigation of error 106 is already closed and users should now be able to connect their FNBO account to QuickBooks. I've also checked the First National Bank of Omaha (FNBO) in the list and I was able to select the bank. See the screenshot below for reference.

In your case, make sure to review the URL you entered in the Search field. You can visit your bank's website, and then copy and paste the link again into your QuickBooks account. Once you find your bank, enter your sign info in the User ID and Password fields, then select Continue. Refer to this article that details the process: Connect bank and credit card accounts to QuickBooks Online.

If you encounter errors during or after the process, learn how to fix them through this guide: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Also, I recommend reading these links to help manage your downloaded online banking transactions in the program:

Get back to this thread if you need further assistance connecting your bank to QuickBooks. The Community team is always around to help you out.

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