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April 2, 2026
Question

How can I remove personal bank accounts with no transactions?

  • April 2, 2026
  • 1 reply
  • 17 views

When I first created my QuickBooks Online account, I linked my Chase login to it so that I can see my business bank account transactions. At the time, my Chase login had all my personal and business accounts linked together so that I can see them in with one login (i.e. I was able to log into Chase with one set of credentials and see my personal checking/savings accounts as well as my business checking accounts).

 

The issue is that after I authorized QuickBooks to access my Chase account, it now shows all my accounts in the Manage Connections page - including all my personal accounts. I don't think I explicitly agreed for those accounts to be accessed in QuickBooks. Regardless, there does not seem to be a way to remove them QuickBooks. They don't have any association to the business nor have I logged a single transaction/expense to them nor have I linked them to any Chart of Accounts account. 

 

I've even gone as far as unlinking my personal accounts entirely from my Chase account login, removed the authorization for QuickBooks to access my Chase account, reconnected Chase to QuickBooks and this time only selected my business bank accounts, and yet my personal accounts are still showing up.

 

So, my question is - how can I completely remove these previously-linked personal bank accounts from QuickBooks which have 0 transactions associated with them and have no connections to my Chart of Accounts?

 

1 reply

QuickBooks Team
April 2, 2026

Hi there, @mdd3. QuickBooks doesn't currently allow the complete removal of account names from the Manage Connections page (the one from your screenshot). Even after you disconnect or disable them, the names remain visible in that specific view as part of the connection history.

 

With that in mind, sharing this suggestion directly with the Product Development Team is a good path for requesting this option. Just click the Gear icon on the upper right corner and select Feedback under the Profile column to let them know this feature is needed.  

 

We'll be here if you have further questions about account management.

mdd3Author
April 2, 2026

I've shared that feedback already with the product team. Are you saying that if any QuickBooks Online user accidentally adds a wrong bank account, they will forever have it tied and visible to their account? That is unacceptable. It sounds like I have no choice but to delete my entire QuickBooks account and start over. I don't want anyone seeing my personal bank account information. Those accounts aren't even tied to a single transaction.