how can I tell if my bank is still connected?

To check if your bank account is connected in QuickBooks, you can use either of the following methods:

Via Bank Transactions page:
 

1. Go to All apps, choose Accounting, and click Bank Transactions.
2. On the Link account dropdown ⌵, select Manage connections to see the list of connected accounts.

Via Chart of Accounts:
 

1. Go to All apps, choose Accounting, and click Chart of accounts.
2. If the bank is actively linked, you will see the bank connection symbol ⮂ next to your accounts under the ACCOUNT and DETAIL TYPE column.

If your bank isn’t listed, simply add it to QuickBooks through the Bank Transactions page. If it was already connected but transactions are missing, you can Update your bank connection to manually trigger a sync.

Should neither resolve the issue, try logging into your bank's website to check for any maintenance, security updates, or alerts that may be causing sync interruptions in QuickBooks.

Let us know if you have any further questions, and we'll be here to help anytime.

To check whether your bank is still connected in QuickBooks Online, go to Transactions then Bank transactions (or Banking on older layouts). Look at the list of connected accounts on that page. Each account that is actively linked will show a small green lightning bolt icon next to the account name. If that icon is missing or you see a red exclamation mark, the connection has dropped or needs attention.

Another quick indicator: on the Transactions page, click the Update button at the top right. If everything is connected properly, QuickBooks will attempt to pull down new transactions and you will see a timestamp showing the last successful update. If a connection has failed, you will typically see an error message or a prompt to re-authenticate with that bank.

If your bank recently changed its login page, required you to update credentials, or went through a security update, the connection may have broken even if it looks fine on the surface. In that case, click on the account in question, select Edit (the pencil icon), choose Edit sign-in info, and re-enter your bank credentials to refresh the link.

If transactions have stopped downloading for several days and the steps above do not resolve it, the bank feed connection itself may need to be disconnected and reconnected. Use Edit account info on that same menu, check the box to disconnect on save, then go back through Connect account to re-link it. Existing transactions will remain intact during that process.

My bank accounts (Wells Fargo) stopped updating a few days ago. Intuit has no idea what went wrong. I’m supposed to be getting support from the Next Level help but - on hold forever. I have a case number but apparently that doesn’t matter. 
I started calling them yesterday but missed my call- back because it came so late. No voicemail left. No email message. No communication from Intuit at all. 
having to start all over again today. And yesterday when I was talking to them they had me do something to my QBO which caused all of my bank accounts from all companies, to completely disappear!!!  I have been using QuickBooks for over 30 years!  Never had so much trouble! This is very frustrating and disappointing. 

None of this is helpful because my quick books isn’t able to do these things