I'll offer you some solutions and explain why you're having troubles depositing your check in QuickBooks Online (QBO), Liz.
Since you're using the mobile check deposit, it's important to confirm that the check meets our requirements. It should be in your name, endorsed by you, and drawn from a bank account located in the US or a US territory. If it fits the criteria, you can deposit the following types:
Business checks
Personal checks
Please know that there are also certain types of checks we don't accept. Here's the list:
Non-demand deposit account (post no debits)
Credit card check
Line of credit, home equity, or a brokerage check
Foreign checks (routing number not registered by the American Banking Association)
Travelers checks
Savings bonds
US Treasury checks
3rd party checks (not payable to you)
If the check is one of the accepted types, we can troubleshoot your device to clear any cache issues that causes the problem. Here's how:
Switch the Wi-Fi data connection on your device to 4G (varies by device).
Close and restart the app.
Clear the app's data.
Power down and restart your device.
Uninstall and reinstall the app.
Moreover, refer to this article to learn what to do when a money is removed from your QuickBooks Checking account after using mobile check deposit: Learn more about how to handle chargebacks.
Please know our team is readily available whenever you need further help with depositing checks. Just reach out back to us, and we'll respond to your questions promptly. Stay safe.
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