How to fix error 350? Having problem connecting to Chase bank accounts?

Forum|Forum|9 months ago
September 28, 2025
2 replies
22 views

When I try to reconnect to Chase bank account the I get a message: you re safely logged out of the bank a/c!

QuickBooks Online

KayePe

QuickBooks Team

You can refresh the connection to your bank and credit card accounts to resolve the error you're experiencing, @Hasmukh.

Beforehand, please note that error 350 in QuickBooks Online (QBO) occurs when the connection to your bank or credit card account expires or the bank updates its system. To resolve this, refresh your banking credentials before reconnecting your account. Here's how:

Go to the My Apps menu and open the Accounting dropdown.
Choose Bank Transactions, then select the bank or credit card account you'd like to reconnect.
Click Edit, and then choose Edit account sign-in.
Verify your bank's login credentials. If needed, you can re-enter them.
Click Save and connect.
Once the reconnection is successful, you’ll see a confirmation message. Click Done to finish.

For more details about the process, scan this reference: Fix Error 350.

Please reach out if you have more questions. The Community forum is always here to help.

Randal Sa

Tried this. Doesn’t work. Please advise.

raymund_A

QuickBooks Team

Hi there,

Thank you for reaching out after trying to refresh your bank connection. Please contact our QuickBooks Online Live support team for further assistance.

Here’s how:

Log in to your QuickBooks Online account at https://quickbooks.intuit.com/login/.
Click the Help icon, located in the upper-right corner of the screen.
In the search field, type a brief description of your issue (e.g., "Error 350 with bank connection").
Scroll down and select Contact Us.
Next, click Start a chat (for live support) or Request a callback (if you'd prefer a phone call).
Provide the necessary information and proceed with the steps to connect with a representative.