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U
uollaf
November 7, 2024
Question

How to reconnect to my phone and tablet

  • November 7, 2024
  • 1 reply
  • 2 views
No text available

1 reply

I
Irene RQuickBooks Team
QuickBooks Team
November 8, 2024

Thanks for taking the time to post your concern in the Community, Uollaf.

 

To better assist you, could you provide me with detailed information regarding your attempt to reconnect to your phone and tablet? Kindly clarify whether you intend to log into your devices with your QuickBooks Self-Employed (QBSE) account or if you're attempting to reconnect with a bank. This information will allow me to gain a better understanding of the situation.

 

Additionally, I'll provide you with a website that can assist you in setting up your devices in QBSE: QuickBooks Self Employed - Mobile app tutorials.

 

I appreciate any details you can add. I’m looking forward to your reply. Have a great rest of the day.

U
uollafAuthor
November 9, 2024

It's telling me

Couldn't sign in

 

This account doesn't include access

to quickbooks online. Please select

a different company, or try signing in

with a different account.

 I have an account on my computer

I did have on my phone /tablet before having problem with my phone

L
lin_jcaj
Level 9
November 9, 2024

Hi there, uollaf. It sounds like you're running into some challenges accessing your account using a phone and tablet. We can sort this out together.

 

To clarify, are you using QuickBooks Self-Employed (QBSE) at the moment? If so, let’s double-check that you have the QBSE mobile app installed and that you’re not using QuickBooks Online (QBO). Having the correct app will allow you to access your account seamlessly without interruptions.

 

Please note that each platform has its own distinct features, and both provide a mobile app. This makes it convenient for you to access your account and their services.

 

If the issue persists, consider contacting our QuickBooks support for further assistance. They have access to your account details to help resolve this issue.

 

You can always get back to the Community space if you have further questions about managing your account or need assistance with QuickBooks-related inquiries, uollaf. I'm available to respond promptly.

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