I am trying to deposit my check bit it is not working

I'm here to help ensure this issue gets resolved, jaliah1112.

To start, could you please let us know the specific error you encountered when trying to deposit your check?

A cache-related problem is likely causing the situation. If this is the case, let's perform some troubleshooting steps. We can use a private or incognito window to rule this out in your browser. 

Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Next, log in to your QuickBooks Online (QBO) account and deposit your check again. If it works, clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, use other installed supported browsers as an alternative.

In case you want to review when QuickBooks deposits customer payments into your bank account, visit this article for more guidance: Find out when QuickBooks Payments deposits customer payments.

Just add a reply to this thread if you need further assistance depositing your check. Our team is always available to help. Have a great day!