Question

I have problems with my deposits, something went wrong, try again later, there is no connection

Forum|Forum|2 years ago
August 31, 2023
1 reply
4 views

I have a problem with my deposits

QuickBooks Online

Level 6

This isn't the experience we want you to have, juarso77.

First, I'd like to ask whether this is from the bank or merchant deposits page. Any additional information will get us closer to the resolution.

In the meantime, let's try accessing your QuickBooks Online account through an incognito window to rule out the possibility of having a browser-related issue. Thus, it causes discrepancies that affect the view and performance of your QuickBooks.

You can use these keyboard shortcut keys to open it in all supported browsers:

Google Chrome: Ctrl + Shift + N
Safari 11 or newer: ⌘ + Shift + N
Mozilla Firefox: Shift + Ctrl + P
Microsoft Edge: Ctrl + Shift + N

Try working on your deposits again. If it works, you can return to your original browser and clear its cache to start fresh. You can also use another supported, up-to-date browser and ensure a strong internet connection to narrow down the results.

For more details about entering deposits in QBO, check out this guide: Record and make bank deposits in QuickBooks Online. After that, you can categorize them to help you identify where your business makes and spends money.

Feel free to reach out if you have more questions or if there's anything else I can assist you with managing bank entries. I'm always here to help.

J

juarso77-gmail-cAuthor

Lo intente de esta forma no me funciono como me.puedo comunicar con alguien por teléfono que hable español

AlcaeusF

Level 14

Hola, juarso.

Gracias por unirte a esta conversación. Estoy aquí para ayudar a garantizar que esto se solucione por usted.

Dado que sigue experimentando el mismo problema incluso después de seguir los pasos proporcionados anteriormente por mi colega, le sugiero que se comunique con nuestro equipo de soporte. Poseen herramientas especializadas que pueden acceder de forma segura a su cuenta e investigar la causa raíz de este comportamiento inusual. También puedes solicitar que te transfieran a nuestro departamento que atiende consultas en español.

Para comunicarse con ellos, consulte este artículo para conocer los pasos detallados sobre cómo:

Si está utilizando QuickBooks Online (QBO): Soporte en línea de QuickBooks.
Si está utilizando Pagos de QuickBooks: comuníquese con Pagos o Soporte de punto de venta.

También estoy agregando este artículo que aborda la administración de depósitos en QBO para referencia futura: Registre y realice depósitos bancarios en QuickBooks Online.

Por favor, avíseme si tiene preguntas adicionales sobre esto o cualquier otra cosa. Siempre estoy aquí para ayudar. Cuidarse.

Estoy utilizando la función Google Translate para ayudarme a comprender y ofrecer la solución mencionada anteriormente.

Hi, juarso.

Thanks for joining this conversation. I'm here to help ensure this is taken care of for you.

Given that you're still experiencing the same problem even after following the steps provided by my colleague earlier, I suggest contacting our Support team. They possess specialized tools that can securely access your account and investigate the root cause of this unusual behavior. You can also request to be transferred to our department that handles Spanish inquiries.

To reach them, please refer to this article for the detailed steps on how:

If you're using QuickBooks Online (QBO): QuickBooks Online Support.
If you're using QuickBooks Payments: Contact Payments or Point of Sale Support.

I'm also adding this article that tackles managing deposits in QBO for future reference: Record and make bank deposits in QuickBooks Online.

Please let me know if you have additional questions about this or anything else. I'm always here to assist. Take care.

I am utilizing the Google Translate feature to aid in comprehending and delivering the solution mentioned above.

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