Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
New Member
September 24, 2025
Question

I just did a deposit and when selecting New Deposit, one of the invoice/payments isn't showing up but on the register it shows that it went through?

  • September 24, 2025
  • 1 reply
  • 1 view

When I make deposits in the bank, I then click new deposit and the invoices that were paid should show up. Why is one not showing up as it clearly shows that it was paid in the customer's file?

1 reply

QuickBooks Team
September 24, 2025

I will help you with showing your invoice payment on your deposit page, Michelle.   

 

To view the invoice payments when creating a deposit, make sure these transactions are on the Undeposited Funds account. Otherwise, you’ll need to change the Deposit To into Undeposited funds.

 

Here's how:

 

  1. Go to My Apps and select Customers under the Customer Hub.
  2. Select a customer from the list, then look for a payment transaction in the Transaction list tab.
  3. Click View / Edit under the action column.
  4. Choose Undeposited Funds in the  Deposit To dropdown.
  5. Click Record and Close.

For visual reference, see the image below.

 

 

If you have additional concerns and queries, feel free to reply below. Our Community Team is always here to assist you.