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July 3, 2022
Question

I linked paypal account but I'm getting-"Something's not quite right" & the bank balance does not match the QB balance even though everything is reconciled. How do I fix?

  • July 3, 2022
  • 1 reply
  • 44 views
The paypal bank balance is zero while the QB balance is correct and is completely reconciled.  

1 reply

July 3, 2022

I have tried clearing my cache and updating but that did not help.

Level 9
July 3, 2022

Welcome back, MgtConsultant.

 

Thanks for keeping us updated with the results of the steps you've taken so far.

 

Since you've tried clearing your cache, I also suggest to try using other supported browsers to be thorough.

 

For more tips and details about reconciliation in QuickBooks Online, please use these resources:

 

If you're still getting the error message, I recommend contacting our QuickBooks Care Team. This way they can further check what's causing this issue and come up with a fix.

 

Here's how:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback.
  6. Type in your contact info.
  7. Select Confirm my call.

 

You can check out this article for our most updated contact information: Support hours and types.

 

Please let me know how else I can help you with reconciliation by adding a comment below. I'm always here to give you the assistance you deserve. Have a good one!

July 5, 2022

Is there a link leading me to information on what the latest update between PayPal and Quickbooks is, that occurred in about mid-June. This update required me to refresh my link, and basically reconnect my PayPal to my Quickbooks. Then I had to merge my "old" PayPal account in Quickbooks with the new one. There is also a new process for adding/matching PayPal transactions. Could you point me in the direction of any updates and directions on this update. thank you