Welcome to the QuickBooks Community, Jen. Let's troubleshoot your browser so you can upload a CSV file of your bank transactions in QuickBooks Self-Employed (QBSE).
In some cases, too much cache buildup in a browser produces unexpected behavior with the product. Let's clean this up by opening your account in a private window. Please use the following keyboard shortcuts:
Let me know in the comments below if you need further assistance importing your bank transactions into QBSE. We're always here to assist you. Keep safe, and have a good one.
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.