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June 25, 2025
Question

I'm using Jobber to create invoices. When customers pay Jbr syncs with QBO to notify payment but when I try to reconcile bank trans there's no invoice to match. How 2 ?

  • June 25, 2025
  • 1 reply
  • 48 views

The amount transferred from Jobber is less than invoice and there's nothing to match to. How do I categorize then? I don't want to have the income doubled up.

1 reply

RazzieE
QuickBooks Team
June 25, 2025

You can manually match the transactions and use the Resolve Difference feature to match them, @jason207.

 

Since you're using Jobber, a third-party merchant service for accepting customer payments, processing fees are deducted from the payment. This explains why the payment amount in your bank register doesn't match the deposit amount in QuickBooks Online.

 

Here's how to resolve this:

 

  1. Go to the Transactions tab, then select Bank Transactions.
  2. Choose the proper account.
  3. In the For Review tab, locate the transaction you want to match
  4. Click Match and select Find other matches.
  5. Filter the Invoice Date to find the transaction.
  6. Select the original invoice amount and copy the TRANSACTION AMOUNT to the Payment field.
  7. Click Resolve Difference.
  8. Select the appropriate category in the CATEGORY drop-down. Enter the difference amount as a negative number, which in the sample above is the -$20.

 

This matches your payment and records the fee properly, without doubling your income.

Once everything is fine and you have successfully reconciled your account, you can generate and export a reconciliation report in QuickBooks. 

 

If you need expert guidance, I recommend checking out our QuickBooks Live Expert Assisted. They are dedicated bookkeepers who can bring your past books up to date and manage your bookkeeping for you from start to finish.

 

Let me know if you need additional help managing your transactions.

jason207Author
June 25, 2025

Thank you for your response! I understand why the amount is less, what I need to know is how to record it in quickbooks? So the job being paid and the bank reconciliation don't create a double record. I believe right now, when jobber tells QuickBooks it's paid, it goes into my profit, but then if I do the bank reconciliation and record it as services/income, I believe that would take create a double record. I want to make sure to avoid this and record it properly.