Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
L
lindak1119
Level 7
January 15, 2019
Question

I need to turn off my PayPal sync app. Does anyone know how?

  • January 15, 2019
  • 1 reply
  • 16 views
No text available

1 reply

J
JamesDuanTQuickBooks Team
QuickBooks Team
January 15, 2019

Hello Brian,

 

We can disconnect your PayPal Sync app through the Apps menu in QuickBooks Online. Here's how :

  1. Log in to your QuickBooks Online account in a browser.
  2. Select Apps on the left menu and go to the My Apps tab.
  3. Look for the PayPal Sync app and click the Action button.
  4. Choose Disconnect and answer the exit survey.
  5. Click the Confirm Disconnect button.

Let me know if you need anything else. Have a great week!

M
MR88
April 20, 2021

After I disconnect PayPal syncing, why can't I inactivate the PayPal bank, sales and fees? I don't want to use them, but they were automatically added when I synced with PayPal. The transactions all show up in my bank account feed, because PayPal payments come out of my bank account, so I end up with duplicate entries. When I attempt to inactivate the accounts, I get an error message that I can't because they are connected to an app. But I've disconnected the app.What am I missing?

M
MirriamMQuickBooks Team
QuickBooks Team
April 20, 2021

Hi there, MR88. Thanks for joining the thread.

 

To ensure that I'm on the same page, I'd like to verify if you've connected your PayPal bank via online banking aside from the PayPal app? Please know that these two are different. Any additional data would be greatly appreciated so I can provide you with the right information.

 

In the meantime, if you need some assistance with managing your account, you can visit the below articles:

Keep me posted so I can help you further. Take care always and have a great day.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement