Good afternoon, @sueko-nishijo. Congrats on making your first post here in the Community. Let's work together so that you're able to successfully reconcile your account. Before digging further, I'll need to gather some more details from you: Are you referring to not seeing the transaction in QuickBooks and are missing it? In the meantime, you can check out these guides below on how to fix issues when reconciling your account: First time reconciling an account Accounts you've reconciled in the past I look forward to hearing from you soon. I'll be just around the corner when you're ready!