If a Deposit is on hold for more than 4 days, what can I do?

I appreciate you for bringing this to our attention, @lindak1119. Let's figure out why you're unable to receive an email from QuickBooks Payments regarding your on-hold deposits.

Before doing so, it's important to note that the email is delivered to the email address you used to sign in to the Merchant Service Center. That said, verify if the email is accurate. 

If the email address is correct and you're still unable to receive the email, it's possible that:

• The email was redirected to your Junk or Spam folder.
• You use a custom email domain (e.g. johndoe@mycompany.com) or an email client (Outlook, Exchange, AOL, Thunderbird, etc).
• Your internet service or domain provider blocks the QuickBooks Payments email address. 

To rectify this, refer to the troubleshooting steps outlined in this article: Unable to receive Intuit email from QuickBooks Payments.

Since the deposits are taking more than four days to process, I recommend checking with our customer support team. They have the necessary tools to review your account securely and provide updates regarding your deposits. To do that: 

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and select Continue.
4. Choose between Chat with us and Have us call you.

Furthermore, use this link to get instructions on how to modify the bank account to where QuickBooks Payments sends customer payments: Change the deposit bank account for QuickBooks Payments.

Feel free to get back to us anytime you need further assistance with your deposits. I'll be more than glad to provide additional help. Keep safe, and have a good one.