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July 10, 2022
Question

If the deposit screen will not open and have cleared cookies and cache, is there a solution without contacting Customer Support which is not available on weekend?

  • July 10, 2022
  • 1 reply
  • 1 view
No text available

1 reply

Level 9
July 10, 2022

I've got an alternative way to fix your issue about the deposit screen, not opening, nshort.

 

Since clearing the cache doesn't work, you can use another supported browser as an alternative. Here's a link to find out what browser you need for the best QuickBooks experience: System requirements for QuickBooks Online, Accountant, Payroll, and Self-Employed.

 

If the problem continues, I would suggest reaching out to us. This way, we can take a closer look at your account and troubleshoot the issue for you. 

 

Here's how:

 

  1. Select Help (?).
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose a way to connect with us.

 

I also encourage you to visit our Community Help page. We have a lot of articles that can help with other tasks in QBO.

 

You're always welcome to post any questions again in the Community space.