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kpad3300
February 3, 2025
Question

None of my Sychrony accounts will connect.

  • February 3, 2025
  • 2 replies
  • 19 views

None of my Synchrony accounts will connect and havent since 1/8/25. When I try to update I get the following message

This account isn’t available. If there’s a temporary error at your bank, it should get fixed soon. If this account no longer exists, you can disable this connection. Otherwise, try linking the account again. (324)

When I click recoonect it opens the connection page, looks like it is connecting, but then loops right back to the  Quickbooks home page.

 

I've tried a private browser, I've cleared my cookies and cache.

 

2 replies

J
JeveeAdvin_laQuickBooks Team
QuickBooks Team
February 3, 2025

 

I appreciate the efforts you've made trying to connect your Synchrony accounts to QuickBooks Online, @kpad3300. Allow me to further discuss what Error 324 means and walk you through some troubleshooting steps for a successful bank connection.

 

Error 324 in QuickBooks occurs when the program can't access the bank or credit card account you want to sync, possibly due to incorrect credentials, changes to the bank’s website, or problems with the bank itself.

 

Here are some possible reasons for this error:

 

  • Your bank or credit card company has modified the account or shifted it to a different server.
  • You've updated the account name or other details on your bank or credit card company's website.
  • Your bank or credit card company has issued you a new account or credit card.
  • You've closed your bank or credit card account.
  • You have multiple accounts with the same name at the bank.

 

Then, here's how you can rename an account if in case multiple accounts have the same name:

 

  1. Navigate to Transactions, then select Bank transactions (Take me there).
  2. Choose the bank account that you wish to rename and click on the pencil icon .
  3. Select Edit account info.
  4. In the Name field, update account name.
  5. Finally, click Save and Close.

 

 

After which, you can also proceed and update your connection. For the detailed steps how and to know what other things to perform depending on your unique situation, check out this article: Fix banking error 324 in QuickBooks Online and QuickBooks Self-Employed.

 

Alternatively, you can also consider uploading transactions if resolving the issue might take a while.

 

For your future reference, you can open this article for automatic categorization: Set up bank rules to categorize online banking transactions in QuickBooks Online.

 

Linking your bank account is a top priority as it can improve your business operations. I'm always available to offer assistance if you have further questions about this process.

K
kpad3300Author
February 10, 2025

That did not work either. It appears there is a problem between Quickbooks and Synchrony

AlverMarkT
AlverMarkTModerator
Moderator
February 10, 2025

I appreciate you getting back to us, @kpad3300. You've done a great job performing the troubleshooting steps recommended by my colleague. I'm here to guide you toward the right support for a deeper investigation.

 

Given that the issue persists, I recommend contacting our Live Support Team. They can access your account securely, conduct further research, and create an investigation ticket if needed. Here’s how to get in touch with them:

 

  1. Go to the Help (?) option.
  2. Select the Search tab.
  3. Click on Contact Us.
  4. Choose Ask about something else.
  5. Pick Chat with us, Schedule appointment, and Have us call you.

 

Thank you for your patience and understanding, kpad3300, and for sharing the details of your Synchrony account issue. While you've tried common troubleshooting steps, the next best step is to have our live support team look into it further. If there's anything else you'd like assistance with or have other questions, feel free to click the Reply button. We're committed to offering ongoing support.

N
N Drake
January 5, 2026

I am having a similar issue except it says my password has been updated, when it has not.  Have you had any success since your post?

J
JeraldRQuickBooks Team
QuickBooks Team
January 5, 2026

Hello, Drake.

 

Before we begin, could you please let us know if you received any error messages or a specific number other than "the password has updated"? It will help us provide a more targeted resolution.

 

The message you are receiving means the stored or cached credentials in your browser/QuickBooks have become out of sync with the bank's security server. Let's perform troubleshooting steps to have a fresh connection.

 

First, let's open a new browser tab and log in to your bank's website to confirm your username and password are correct (not using a saved password), and check for any urgent alerts. Once you've confirmed, log in to your bank's website and head back to your QuickBooks account. Update the banking page to refresh the connection. Here's how:

 

  1. Go to the All apps menu.
  2. Select Accounting, then Bank Transactions.
  3. Click the Update button at the top of your screen.

 

If it's still the same, let's re-enter your credentials in the Edit account sign-in option on the banking page. Here's how:  

 

  1. Select the tile of your bank and click the Pencil icon.
  2. Choose Edit account sign-in. 
  3. Enter your credentials, then Save and connect.

 

If the problem persists, I recommend contacting our Live Support team. They can securely check your account, determine the root cause of the issue, and guide you on the next steps. Follow these steps:

 

  1. Navigate to the Help panel in the top right of your screen.
  2. In the Assistant tab, enter Talk to an expert.
  3. The Assistant will provide options to connect with support.
  4. Select the option to contact a QuickBooks expert.
  5. Choose your preferred method of contact, such as Callback or Make an appointment.

 

We're here to assist with any additional queries.

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