Hey there, Craig. Allow me to share some insights regarding this matter.
Being able to sort your payee and products within your chosen form is currently unavailable in QuickBooks Online (QBO). The Category details sectionis the only section that is sorted alphabetically. In addition, you can only sort the details of Payee in the Expenses tab, while the Products can be sorted alphabetically within the Products and Services tab.
As a result, I recommend sending feedback to QuickBooks so that our developer may analyze and include your suggestions in future releases. We appreciate your understanding and thank you for helping us improve our services.
Here's how:
Go to the Gear icon located in your top right corner.