Question

PayPal Credit not connecting to QBO

Forum|Forum|2 years ago
September 4, 2023
3 replies
29 views

Are there any updates on getting PayPal credit to connect to QBO?

QuickBooks Online

K

Kevin_C

Moderator

Hello there, @Ldorey.

Let's work together to fix the issue of why you can't connect PayPal to your QuickBooks Online (QBO) account.

Beforehand, did you encounter a specific error message while connecting PayPal Credit to your QBO account? This way, we can better check if there are any related issues with your bank on my end.

One of the possible reasons why you're having trouble connecting your account can sometimes be caused by a stored cache and cookies in your browser. Let's connect your PayPal account to QBO through an incognito window to determine if it's a browser-related issue. Here are the shortcut keys:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

Once you're in incognito mode, connect your PayPal Credit to QBO. You can also utilize other supported browsers if the issue persists.

In the meantime, you'll want to upload your bank transactions manually. You'll need to request a .CSV file from your financial institution to upload the file to your account.

Moreover, you can also handle your PayPal transactions the same way as your other bank transactions using the Connect to Paypal app with QBO.

Feel free to reach out to me again if you have any other concerns or follow-up questions about connecting your PayPal Credit account. I'll be here and ready to help anytime.

L

LdoreyAuthor

Is there not a global issue with PayPal credit not syncing with QBO? Can I be added to the email updates on it?

S

SarahannC

Level 9

Hello there, Ldorey.

To better understand the problem and provide you with the most accurate assistance, could you please provide us with more details regarding the error or issues you are encountering?

The exact error message or description of the problem you are encountering when attempting to sync PayPal Credit with QBO. The steps you have taken to try to resolve the problem on your end, if any. I would appreciate it if you could share the following information. By gathering this information, we can investigate the issue more effectively and work toward a resolution.

Please don't hesitate to reach out to me if you have any further inquiries or require assistance with connecting your PayPal Credit account. We're available and prepared to assist you at any time.

G

gss8986

I have had this issue since the early summer of 2023. Both I and Tech support have done what he has suggested repeatedly and it has not worked. I have had to report it several times and send it up the chain and still it has not been fixed. They have been on my computer several times to watch the process over and over again with different browsers and still it has not been fixed. THEY ARE DOING ABSOLUTELY NOTHING TO FIX THIS ISSUE !!!

Fiat Lux - ASIA

Level 14

You should consider to use the trial version of a 3rd party connector to isolate the issue.

M

MonsterIndustriesInc

Same issue! Need resolution

S

Shania_C

QuickBooks Team

Allow me to dive into this thread to assist you, @monster. I’ll provide you with the details about PayPal Credit not connecting to QuickBooks Online (QBO).

To fix this, we can try signing in to your QBO account using a private browser or "incognito" mode. This can help your computer or device run more efficiently by preventing interference from extensions, plugins, or cookies. Here are the shortcut keys for these browsers:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Microsoft Edge: press Ctrl + Shift + N
Safari: press Command + Shift + N

Additionally, you can resolve this issue by connecting your PayPal Credit while in incognito mode. If that doesn't work, try using a different supported browser.

Moreover, it also might be due to recent changes in the bank. If so, you can follow the steps given by my colleague, Rubielyn. For a detailed steps, you can check this article: What to do if you get a bank error or can't download transactions in QuickBooks Online

If the issue you are facing persists, the best course of action in the meantime is to contact our Customer Support Team. Please make sure to review their Support hours to know when agents are available.

I also added these articles which can guide you on how to retrieve transactions from your bank or credit card and manually import them into QBO. Additionally, you can classify these transactions based on how similar transactions were categorized by other customers, which can help you identify tax deductions and track your business's income and expenses in QBO:

Manually upload transactions into QuickBooks Online
Categorize online bank transactions in QuickBooks Online

If you have any further questions regarding PayPal Credit not connecting to QBO, don't hesitate to contact us. The Community is always available 24/7. Take care!

R

RLPassa

I have also been having an issue with connecting PayPal Credit to your QBO account. The issue is NOT with PayPal generally, but with PayPal Credit specifically.

Specifically, when I go to link PayPal to QBO, I see an ability to connect to both my general PayPal account and to my PayPal Cashback World Mastercard, but I DO NOT SEE and cannot seem to find any way to connect to PayPal Credit.

Accordingly, I contacted the Quickbooks Customer Support Team (and PayPal as well, who refers me to QB), and -- just today -- I received an email message that says "We reviewed your case (15110541480), and we're happy to say this issue is resolved. No further action is required. But really?? I took a look and my PayPal Credit is still NOT connected and my attempts to link the account still turns up empty. And just my luck, it's a Friday evening and I won't be able to contact the Quickbooks Customer Support Team until Monday.

This is NOT working, please help!

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