Potential Scam / Possible Internal Compromise — QuickBooks Checking (Green Dot) Card Activation
I activated a new QuickBooks Checking debit card through my QBO account. Within a couple of hours, I got a call from someone claiming to be a Green Dot Bank rep, thanking me for activating the card and saying my funds were on hold. Because the timing matched up so precisely, I didn't question it.
He asked verification questions in the same order/format a real bank would use, and sent a code to my email — he already had my email address. After I "confirmed" my identity, he said the hold was lifted.
The next morning I found a $5,000 withdrawal plus a $75 transfer fee. The $5,000 wasn't itself alarming (I'd transferred that same amount to my personal account the week before), but the $75 fee was the tell.
QuickBooks Support looped in Green Dot, who confirmed it was fraud and had me close the account. Investigation is open now, 10-day wait to see if funds are recovered. I checked my QBO login history — no unfamiliar logins, all from my own device/location.
Two things stand out:
- How did the caller know I'd received a card at all?
- How did the caller know the exact moment I activated it?
Has anyone else had a call timed this precisely to card activation? Trying to figure out if this is a broader leak somewhere in the Green Dot/QBO pipeline or something else.