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July 13, 2024
Question

Quickbooks deposited my money into an inactive bank account. Will it return to quickbooks and retry to send to new connected account?

  • July 13, 2024
  • 1 reply
  • 2 views
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1 reply

QuickBooks Team
July 13, 2024

Hello, @txpws. I'd be happy to help with instructions on how to resend your funds to your newly connected account in QuickBooks Online (QBO).
 

Before taking any action, please contact your financial institution to confirm if the funds have been transferred to an inactive account. Once confirmed the funds hasn't been deposited, they will be returned to the client.
 

Furthermore, let's ensure to change your bank associated to your Merchant services account before resending the transaction to the correct bank.

 

In addition, to learn more how QuickBooks Payments work in QBO, check this guide: Common questions about QuickBooks Payments deposits in QuickBooks Online.

 

Please let us know if you have follow-up questions about resending your funds to your bank or any other concerns in QBO. We're always here to help. Have a good one.