Ten days, and intuit still won't fix the problem connecting to my bank. Ten days, and no one responds. Terrible customer service.

Hello, bob-sammon-petba.

I'd like to help but I need more details regarding the bank issue. 

What is the name of the bank? And did you receive any specific error messages when connecting it? Details like this would allow me to check for any reported issues on a certain bank, and lay down the necessary steps to fix it. 

I look forward to your reply in this thread.