Transactions not visible

You can start by checking your Bank register settings to ensure that deposits from June 5th and 6th are not filtered out, @debbdimiller66.

Here's how:

1. Go to Accounting, select Chart of Accounts.
2. Locate your bank account and click View Register.                                                                                         
3. At the top of the register, review the Filters menu (e.g., Transaction status, Date Range). Ensure it is set to show All Transactions or Custom to expand the date range to include June 5th and 6th.                                                                                                                           
4. Then check if the missing deposits appear.
5. You can also verify the Transaction Status. In the register, check the Status Column (e.g., C for Cleared, R for Reconciled, Blank for None). If these transactions are marked as R or Blank, they won't show up in reconciliation. Mark them as C to make them available for reconciliation.                                                          

You can also double check if those transactions are assigned to the correct Bank Account. If they were accidentally assigned to a different account, you need to temporarily remove it from the deposit, then add it back to the original deposit. In QuickBooks Online, a payment or sales receipt that is part of a deposit can’t be edited. 

To remove the payment or sales receipt:

1. Go to Accounting, select Chart of Accounts.
2. Select View Register for the appropriate account.
3. Locate the deposit with the incorrect payment or sales receipt listed.
4. Note the deposit amount and whether it has a R in the Reconcile box.
5. Click the deposit in the register and click Edit to open it.  Now you should be in the Deposits screen.
6. Remove the checkmark from the incorrect payment or sales receipt by clicking on it.  This will remove the payment from the deposit.
7. Click Save and select Yes to the message, “The transaction you are editing is linked to others. Are you sure you want to modify?”

To edit the payment:

1. Click on the deposit from the register, this will open the Deposits screen.
2. Click the Name on the unchecked payment and it will take you to the Receive Payment or Sales Receipt screen where you can now make the correction.
3. After you make the correction, click Save.
4. Click Yes to the message, “The transaction you are editing is linked to others. Are you sure you want to modify?”

To replace the payment or sales receipt in the deposit:

1. In the deposit, click on the box to the left of the Payment column of the corrected payment or sales receipt to add the checkmark. This will add the amount to the deposit.
2. Click Save.
3. Click Yes to the message, “The transaction you are editing is linked to others. Are you sure you want to modify?”
4. Check to be sure that the Reconcile box in the register has an R in it or blank as before.
5. Make sure the deposit balance is correct.

On top of that, we have a team of experts who can offer personalized guidance on linking your accounts, automating tasks, and teaching best bookkeeping practices to enhance your efficiency. For more details, check out QuickBooks Live Expert Assisted.

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