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christineangela
July 19, 2025
Question

Upgrade to PayPal Connector

  • July 19, 2025
  • 2 replies
  • 11 views

When QB forced users of Connect to PayPal to PayPal Connector, it took me three phone calls, each one hour or more. None of the agents knew anything about this migration. The video tutorials explained connecting to PayPal Connector but does not explain how to disconnect Connect to PayPal and what happens to the categorized transactions. The worse thing, though, is there is no function for Split Transactions or Creating Rules. This is unbelievable to me as these are two basic functions. I want to know why was this forced upgrade made before basic functions were included and when will those functions be available?

Chris

2 replies

F
FateCandylaneTQuickBooks Team
QuickBooks Team
July 19, 2025

I appreciate you sharing your experience with the transition from Connect to PayPal to PayPal Connector, Christine.

 

As Intuit often updates tools to improve functionality, security protocols, and integration compatibility, the transition to the PayPal connector ensures that automatic imports and syncing data performance are monitored. 

 

However, there isn’t a specific timeframe as to when these features, like splitting transactions and creating rules, will be available in the new PayPal connector.

 

If you want to disconnect the previous connector app, click the Edit ✎ icon on the PayPal Bank account and select Edit Account Details. Then, click Disconnect this account on save.

 

 

In the meantime, you can reach out to our team of developers about the integration and features to help us improve your overall QuickBooks experience. To do this:

 

  1. Go to the Intuit Developer Support website.
  2. Choose your QuickBooks product relevant to your integration.
  3. Click Ask a Question.
  4. Sign in and follow the on-screen steps to continue.

Let me know in this thread for any additional queries.

SIAB
SIAB
Level 2
July 20, 2025

@christineangela 

Unfortunately, they don't offer a reliable solution with the free connector. You should consider using a paid connector instead.

 

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