Venmo Cashout Duplicate transactions
Hi all,
I'm in the process of cleaning up a new client's books. They use a business Venmo to receive about half of their income. When they conduct a Venmo Cashout, QBO records the net amount (minus venmo fees) as a debit to their Business Checking account. But ALSO records it as a transfer to the bank account for some reason (thus double recording income).
The Venmo Cashout reconciles to the bank statement, the extra transfer does not.
Does anyone have any insight as to why it has done this? Or how to reverse these transactions/prevent it from continuing to happen?
**Client does not invoice through QBO to receive Venmo payments, so it is not being recorded via QBO that way.