Question

Why am I unable to connect a Huntington Commercial Bank acct to my QB acct? "Something went wrong. try again later" is what I keep getting.

Forum|Forum|3 years ago
March 21, 2023
2 replies
42 views

I have been trying for weeks, off and on

QuickBooks Online

Level 8

Hello, mattmsft.

I have some important information about the error you encountered when connecting your Huntington Commercial Bank account.

I checked our system and I see that we have a reported issue with the error message when connecting Huntington Commercial Bank.

At the time of this reply, our engineers are working to fix the connectivity issue as soon as possible.

In the meantime, we can manually upload your transactions to QuickBooks if you need to take care of them as soon as possible.

The full steps and details are found here: Manually upload transactions into QuickBooks Online.

I would also recommend contacting our support agents about this issue. They'll securely gather your contact information and add you to the list of affected users. This way, you'll be receiving email updates, including workarounds and potential fixes, from our engineers.

Here's how to reach them:

Click the Help menu.
Go to the Search tab on the pop-up window.
Proceed with Contact Us.
When asked about your issue, enter something like "Something went wrong. try again later when connecting Huntington Commercial Bank."
Hit Continue.
Choose either the phone or the chat option.

When the issue is fixed or after uploading and categorizing your entries, do you also need help reconciling your books? Check out this guide for more details: Reconcile an account in QuickBooks Online.

We appreciate your patience as we're working to fix the issue with Huntington Commercial Bank. If you have other concerns about your entries, reports, or data, let me know and I'll help you out.

L

ljohncyr

it is now August. Is there any hope for this problem getting fixed? I keep getting told that you are working on it but that seems hard to believe...

L

LeizylM

QuickBooks Team

Hi there, ljohncyr. I'm here to provide some updates regarding the issue when connecting your Huntington Commercial Bank account to QuickBooks Online (QBO).

Upon checking here on our end, the investigation is still ongoing. Rest assured our engineering team is aware of this issue and is working diligently to resolve it.

While we're unable to provide exact dates for when this issue will be fixed, I recommend contacting our QuickBooks Support Team again to have you added to the list of affected users. This step will assist our engineers in assessing the extent of the issue and will ensure that you are kept informed through email updates once a resolution has been implemented.

You can follow the steps provided by my colleague above on how to reach them.

While we work on resolving this, I kindly ask for your patience and assure you that we'll work diligently to find a resolution that gets you back to business.