Why are some of my Credit Cards payments getting journaled as a double payment in some cases? What can I do to fix this issue or what should I be looking out for?

QuickBooks Online (QBO) relies on the transactions sent by your bank, Wandell. Duplicate entries may occur due to manual payment entries or issues with your bank's transaction feed.

To resolve this, we can log in to your bank’s website to check for any ongoing issues causing the duplicate payment entries you’re experiencing. If issues are found, we can wait for them to be resolved and then exclude the duplicates directly from your bank feeds. Here’s how:

1. Go to My Apps and select Accounting.
2. Click Bank Transactions.
   
3. In the For Review tab, select the particular transaction you are referring to.
4. Tap on the Exclude button.
   

    

You can also check out this article to know when to exclude a transaction or whether you should exclude or delete them from your bank feeds: Exclude a bank transaction you downloaded into QuickBooks Online.

We also offer Live Expert Assistance if you need guidance with account reconciliation.

I encourage you to post back to this thread if you need further assistance with your credit card transactions. We're always here to help.

This issue typically occurs when credit card payments imported from your bank feed are mistakenly recorded as refunds or journal entries instead of payments - leading to duplicate charges or incorrect balances. The fix is to exclude the incorrect transaction and record the payment properly, either as a transfer from your checking account or through a journal entry that clears the balance. This ensures your credit card account reconciles accurately.