Why do I get "we could not fetch your accounts from your bank" when connecting American Express to QuickBooks Online?

This message usually means QuickBooks made it through the sign-in step with American Express but hit a snag pulling the account data back over. Here's how to work through it.

Step 1: Try the connection again

1. Go to All apps, then Banking, then Bank transactions.
2. Select Update.

A retry clears this up more often than not, since it's frequently a one-time hiccup in the handoff between American Express and QuickBooks.

Step 2: Check American Express's website directly

Sign in to your American Express account through your browser to rule out anything on their end.

1. Sign in to the American Express website.
2. Look for any account messages, notifications, or alerts that might need your attention.
3. Watch for any display issues while browsing, since these can block the connection to QuickBooks.

If everything looks normal there, go back to QuickBooks and try the update again.

Step 3: Refresh your American Express sign-in info in QuickBooks

If you've updated anything on American Express's site recently, like your username or password, make sure QuickBooks has the same current info.

1. Go to All apps, then Banking, then Bank transactions.
2. Select the account card for your American Express account.
3. Select Edit, then Edit sign in info.
4. Enter your current login details, then select Save and connect.

Once you're connected, you're set to start categorizing and matching your American Express transactions in QuickBooks.

Let us know how it goes, or if the error message still persists, and we will be happy to help troubleshoot further.