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Why does my TD Bank account keep disconnecting from QuickBooks Online, and how do I fix it?

Forum|Forum|2 years ago
June 4, 2024
6 replies
123 views

I get the message "Our connection to this bank expired (350)," and I have to reconnect all three accounts every time I want to download transactions.

QuickBooks Online

Best answer by cody_a

Error 350 happens when the secure connection between QuickBooks Online and your bank expires or stops working, which usually occurs for security reasons. Depending on your bank, you might need to reconnect every 90 days. But if your connection drops every time you try to download transactions, one of the two reasons below is almost always behind it.

Two things that prevent most repeat disconnects

Have one person handle all your bank connections. If more than one person at your business reconnects the same bank accounts, each reconnection can undo someone else's, creating a cycle of constant disconnects.
Select "All Accounts" when your bank asks which accounts to share. Do this even if you only use a few of them in QuickBooks. Skipping this step is one of the most common reasons the same accounts keep dropping.

How to reconnect your TD Bank accounts

Go to Bank transactions under Accounting.
Select the TD Bank account you want to reconnect.
Find the error message and select Fix now.
Confirm the user ID and password you use to sign in to TD Bank's website, and re-enter your bank info if needed.
When TD Bank asks which accounts to share, select All Accounts, then select Save and connect.
Wait for the "Connection complete and transactions updated!" message, then select Close.

Repeat these steps for each of your three accounts. It's the person who originally set up the connection who needs to re-authorize it, so if someone else has been doing the reconnects, have that original user run through this instead.

More here: Fix bank connection error 350 in QuickBooks Online

Reply below if you run into anything else with your bank feeds.

M

MAnneJ

I appreciate what you've done on your end, Luis. No worries. I can help you with the troubleshooting steps and route you to the appropriate support.

Error 350 occurs when connecting your bank or credit card expires and if there's an update from your financial institution. It requires reconnecting every 90 days or every 18 months, depending on your bank. Moreover, you can check your bank's website if there are notifications that you need to confirm for a consistent connection with QuickBooks.

However, in your case, which asks you every time you want to download transactions, I recommend connecting them in a private window. Private window will prevent your browsing history from being saved.

You can use the following keyboard shortcuts based on what type of browser you're using:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

If this works fine from there, go back to your regular browser and clear your cache.

On the other hand, if the issue persists, I suggest contacting our Customer Care Support team. This way, they'll be able to investigate why your bank keeps on disconnecting, as they also have the appropriate tools to address your concern.

In addition, you'll want to check this article and learn how to categorize transactions uploaded to QuickBooks Online: Categorize online bank transactions in QuickBooks Online.

I'll keep an eye out in the comments if you need additional assistance managing your bank feeds. Have a good one.

L

LuisDRamirezAuthor

Thank you MAnneJ,

I did what you suggested and it still keeps disconnecting. I'll try contacting Customer Support as you recommend.

Regards,

Luis

J

JBS 12

I can't even connect my TD Bank account to QBO. I spoke to TD tech support and they said its a QB issue. HELP!!!

A

Aldren18

QuickBooks Team

I can see that this is a high-priority issue, JBS. Allow me to assist you in connecting your TB bank account to QuickBooks Online (QBO) smoothly.

Could you let me know if you are encountering the same Error 350 as the original poster in this thread? Additionally, did you follow the troubleshooting steps provided by my colleague MaeAnneJ?

If you did experience the same error and have already tried those steps without success, I recommend contacting our Support team for further troubleshooting. They have the expertise and tools to assist you more effectively.

To reach out to them, here's how:

Go to the Help menu at the upper right.
Choose the Search tab.
Select Contact Us at the bottom of the screen.
In the Ask about something else section, enter your concern.
Hit on Continue and choose a way to connect with us.

Our customer service hours for Plus, Essentials, and Simple Start are Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. Advanced support is available any time, any day.

If you encounter different error messages when connecting your TD Bank account to QBO, any details you provide will assist me in troubleshooting the issue more effectively.

Additionally, we want to highlight these resources that can assist with your bank transactions in QBO to ensure thorough financial management:

Tap the Reply button below if you have other concerns about banking connectivity in QBO. I'm here to ensure you have a smooth experience with QuickBooks Online.

cody_a

Answer

Community Manager