I'll help you reconnect your Chase account, RMEL1. I haven't seen any open cases similar to yours in our records. You might be experiencing some browser hiccups. Once a website overloads, it could cause unexpected results. We'll perform the basic troubleshooting steps to fix it. Let's start with opening QuickBooks Online using an incognito window. This is the best spot to identify web issues. Here are the shortcut keys: Google Chrome: Ctrl + Shift + N Mozilla Firefox: Ctrl + Shift + P Internet Explorer: Ctrl + Shift + P Safari: Command + Shift + NIf you haven't encountered any error message, go back to your regular browser, and clear the cache. It's advisable to clear them out periodically. This way, the program will not behave differently. Also, you can use a different browser like Google Chrome or Mozilla Firefox. I'll also include the reference on how to connect bank and credit card accounts to QuickBooks Online to better guide you. Reach out to us if you have other banking concerns. We're open 24/7 to help you.

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Why does QuickBooks Online say "this part of our site is not available right now" when reconnecting a Chase account, and how do I fix it?

Forum|Forum|6 years ago
April 15, 2020
6 replies
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QuickBooks Online

Best answer by Emma_P

If you see this message while reconnecting a bank account in QuickBooks Online, it's usually a browser or connection hiccup rather than a problem with your bank account itself. A few quick troubleshooting steps clear it up in most cases.

Try these first:

Open QuickBooks Online in an incognito or private window. This rules out browser extensions and cached data that can interfere with the connection.

Chrome: Ctrl+Shift+N
Firefox or Internet Explorer: Ctrl+Shift+P
Safari: Command+Shift+N

If the error clears in incognito mode, go back to your regular browser and clear your cache and cookies, then try reconnecting again.
Still stuck? Try a different browser, like Chrome or Firefox.

While you're at it, sign in to your bank's website directly in a separate tab. If you see any notifications, new terms and conditions, or security prompts waiting there, take care of those first. An unread message on your bank's site can quietly block the connection on the QuickBooks side.

Connecting a Chase account when you're not the primary account holder

Chase only allows one QuickBooks Online company to be linked to a given Chase Online Banking ID at a time. If you're a sub-user or delegate trying to reconnect on someone else's behalf, that's usually what's really going on, not a browser issue.

To fix it, the Chase account owner needs to add you as an authorized user with your own unique Chase Online Banking ID. Once that's set up, you can reconnect using your own ID instead of sharing the primary login, and you won't need to loop the account owner in every time you reconnect.

Have a specific error code, or a different message than "this part of our site is not available right now"? Let us know what you're seeing and we'll dig into that one.

Resources:

Troubleshoot and fix banking errors

Troubleshoot Chase bank connection issue in QuickBooks Online

Add users and assign rights

Kristine Mae

Moderator

I'll help you reconnect your Chase account, RMEL1.

I haven't seen any open cases similar to yours in our records. You might be experiencing some browser hiccups. Once a website overloads, it could cause unexpected results.

We'll perform the basic troubleshooting steps to fix it. Let's start with opening QuickBooks Online using an incognito window. This is the best spot to identify web issues. Here are the shortcut keys:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Internet Explorer: Ctrl + Shift + P
Safari: Command + Shift + N

If you haven't encountered any error message, go back to your regular browser, and clear the cache. It's advisable to clear them out periodically. This way, the program will not behave differently.

Also, you can use a different browser like Google Chrome or Mozilla Firefox.

I'll also include the reference on how to connect bank and credit card accounts to QuickBooks Online to better guide you.

Reach out to us if you have other banking concerns. We're open 24/7 to help you.

R

RMEL1Author

The problem was on the Chase side with permissions. Something changed and we had to have our primary account holder's permissions to reconnect the accounts despite granting access to a sub-user to have 3rd party access to Chase. I'm relaying this so that others can find a solution if they encounter the same thing.

I did try another browser, clearing my cache, incognito windows, and even tried using the mobile app on an iPad. None of that made any difference. The hold up was something with Chase but the message was not at all helpful. Usually you get something that tells you that you do not have the right permissions. This message was "This part of our site is not available right now".

Thanks!

M

michaeline

Hi @RMEL1,

I have been having these same issues ever since Chase changed how they require account holders to allow Authorized Users to access 3rd party apps. We followed the instructions sent from QBO to turn on 3rd party APP access, with no success. Tt appears you are saying there is another setting that needs to be altered? Do you know what the setting is exactly so I can let the client know? This has been such an exhausting problem going back and forth with the client to try to re-enable access. Thanks for any help you can give!

Emma_P

Answer

Community Manager