Why has my return button changed into a "next" button? I can no longer drop down a line in the description section.

Hi there, @wkbmarine. 

I'm here to ensure that you can proceed with your task immediately. 

Before anything else, can you tell me what transaction you're trying to create? Any additional information can help me provide a suitable resolution. 

Unresponsive buttons are usually the result of outdated or corrupt cache files in your web browser. Browser caches help speed up basic browsing, saving you more time when loading repetitive images or information. However, it can impact processes and cause this unexpected behaviour when your browser accumulates too much historical data. Not to worry, you can clear them in just a few easy steps.

We can start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

If the issue persists, go back to your main browser and clear the cache. This step resolves most browser-related issues. Alternatively, you can use a different supported browser (Internet Explorer, Chrome, or Firefox).

If you want to personalize your sales receipt form, you can customize it to create an attractive and professional-looking sales form. For more guidance, check out this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Leave a comment again below if you have other questions. Take care!