Why is the imported bank transaction Description Field always incorrect?

Forum|Forum|1 year ago
June 12, 2025
1 reply
8 views

The Description Field appears to be useless since it's alway some form of incorrect interpretation of the actual data imported from the bank – which appears correctly in the memo field of course. Can we just get rid of the description field all together since it serves no purpose? Or can we hide this field from view or replace the information with correct data?

QuickBooks Online

AntoniettaE

QuickBooks Team

We understand your need for a streamlined solution in the platform, particularly for accurate data, Tim.

Currently, QuickBooks Online (QBO) doesn't have the option to eliminate or hide the Description Field. This field is often pulled directly from your bank, which can lead to inaccuracies.

To help improve QBO, we encourage you to submit your suggestion to our Product Development team. Your feedback is essential in shaping future updates. Here’s how you can share your suggestions:

Sign in to your QBO account.
Click the Gear icon at the top, then Feedback.
Enter your comments or product suggestions.
Press Next.

Also, you can visit our article for detailed steps in categorizing your bank transactions in QBO.

Your feedback is essential for our improvement efforts. If you have any questions related to QuickBooks, please let me know. I'm here to help.

tim203Author

This appears to have been an ongoing issue with the platform for years now, upon further research. And unfortunately the bank information sent to Quickbooks is being changed from any available data that could have been mapped correctly. An export of the same data to other bookkeeping platforms proves this easily. Why does the secondary information (The Memo field) have the accuracy of what should have been mapped to the Description field in your bank import feature? This a question for the developer team, not a feature request.

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