Why won't QuickBooks Online download new bank transactions when it says you're all caught up?

If QuickBooks Online says you're all caught up but your Bank of America transactions from the last day or two are missing, start with a manual update. Most banks send new transactions to QuickBooks every 24 hours, but it can take up to 48 hours, and the connection sometimes needs a nudge to check again.

Step 1: Run a manual update

1. Go to All apps, then Accounting, then Bank transactions.
2. Select Update.

This refreshes every connected bank and credit card account, and the transaction count on each account tile will go up if new ones came through. If that doesn't pull in what's missing, try signing in through a private or incognito browser window and running the update again. That rules out a browser extension or a cached sign-in getting in the way.

Keep in mind QuickBooks only downloads posted transactions, not pending ones, and it can't reach back further than 90 days. Anything older than that needs to be added manually.

Step 2: Check your bank's website

If the download still seems stuck, the holdup is sometimes on the bank's end. Sign in to Bank of America directly and look for:

• Any posted outage or maintenance notice
• Alerts or messages on your account
• Anything that looks off as you browse, since display issues on the bank's site can also block the download

Bank-side outages usually clear up within 24 to 48 hours. Once things look normal there, head back to QuickBooks and run the manual update again.

Step 3: Update your bank info if anything changed

If you recently updated your account number, username, or password on Bank of America's site, make sure QuickBooks has the same details.

1. Go to All apps, then Accounting, then Bank transactions.
2. Select the account card for the account you're working on.
3. Select Edit, then Edit sign in info.
4. Enter your updated bank information and select Save and connect.

Still don't see them? Check a few other spots

Sometimes the transactions did come through, they're just tucked somewhere you're not expecting:

• For review, categorized, and excluded tabs: Go to All apps, then Accounting, then Bank transactions, select your bank, and check all three tabs. If a transaction landed in Excluded, select Undo to bring it back to For review.
• Bank rules: If you have a rule set to auto-add transactions, they skip For review entirely and go straight into your books, so they won't show up where you're looking.
• Uncategorized income or expense: From your chart of accounts, run a report on the Uncategorized Income or Uncategorized Expense account. Transactions that were downloaded but never categorized often end up there.

If QuickBooks still isn't downloading things on its own, you can bring transactions in yourself with a file import rather than typing them in one by one. That keeps your books current while the connection sorts itself out.

Learn more: 

• Update your bank feeds and bank info
• Find missing downloaded transactions

Let us know how it goes, or drop a comment below if you're still not seeing your transactions after trying these steps.