Solved

Why won't QuickBooks Online download new bank transactions when it says you're all caught up?

Forum|Forum|3 years ago
November 17, 2022
71 replies
162 views

My bank of America account is not downloading new transactions. It is saying all caught up but didn't download transactions for today or yesterday

QuickBooks Online

Best answer by cody_a

If QuickBooks Online says you're all caught up but your Bank of America transactions from the last day or two are missing, start with a manual update. Most banks send new transactions to QuickBooks every 24 hours, but it can take up to 48 hours, and the connection sometimes needs a nudge to check again.

Step 1: Run a manual update

Go to All apps, then Accounting, then Bank transactions.
Select Update.

This refreshes every connected bank and credit card account, and the transaction count on each account tile will go up if new ones came through. If that doesn't pull in what's missing, try signing in through a private or incognito browser window and running the update again. That rules out a browser extension or a cached sign-in getting in the way.

Keep in mind QuickBooks only downloads posted transactions, not pending ones, and it can't reach back further than 90 days. Anything older than that needs to be added manually.

Step 2: Check your bank's website

If the download still seems stuck, the holdup is sometimes on the bank's end. Sign in to Bank of America directly and look for:

Any posted outage or maintenance notice
Alerts or messages on your account
Anything that looks off as you browse, since display issues on the bank's site can also block the download

Bank-side outages usually clear up within 24 to 48 hours. Once things look normal there, head back to QuickBooks and run the manual update again.

Step 3: Update your bank info if anything changed

If you recently updated your account number, username, or password on Bank of America's site, make sure QuickBooks has the same details.

Go to All apps, then Accounting, then Bank transactions.
Select the account card for the account you're working on.
Select Edit, then Edit sign in info.
Enter your updated bank information and select Save and connect.

Still don't see them? Check a few other spots

Sometimes the transactions did come through, they're just tucked somewhere you're not expecting:

For review, categorized, and excluded tabs: Go to All apps, then Accounting, then Bank transactions, select your bank, and check all three tabs. If a transaction landed in Excluded, select Undo to bring it back to For review.
Bank rules: If you have a rule set to auto-add transactions, they skip For review entirely and go straight into your books, so they won't show up where you're looking.
Uncategorized income or expense: From your chart of accounts, run a report on the Uncategorized Income or Uncategorized Expense account. Transactions that were downloaded but never categorized often end up there.

If QuickBooks still isn't downloading things on its own, you can bring transactions in yourself with a file import rather than typing them in one by one. That keeps your books current while the connection sorts itself out.

Learn more:

Let us know how it goes, or drop a comment below if you're still not seeing your transactions after trying these steps.

Show previous replies

6

603pristineclean

Same problem for Citizens. Trying to close out November and yesterday and todays transactions not uploading

F

FlecksMarine

I solved the problem by opening new accounts at Chase Bank.

A

AbegailS_

Level 6

Hi there, 603pristineclean.

I got your back to ensure you can import your bank transactions seamlessly in QuickBooks Online (QBO).

These are the few things to check before trying again. First off, ensure that you have the correct mapping of columns. This will make sure that QBO will be able to read the data. Here's how:

Open your CSV file.
Next, remove columns you do not need to prevent any confusion. QBO require to have columns for Date, Description, and Amount.
Then, change the names of the columns in your CSV to match the titles in QBO.

Once done, let's also make sure that your file has the format needed by QBO. Below are the things to consider:

Another instance of why you can't import a CSV file into QBO is that the file only has Money Out transactions. To get around this, please follow the instructions in this link: Common errors for importing bank transactions using CSV. From there, you'll also find tips to avoid issues when importing.

You also want to check this article for fixing errors when importing bank transactions to QBO: Fix bank upload errors in QuickBooks Online. This provides you with a list of specific error messages when uploading and corresponding fixes for each of them.

Once the transactions are in, you'll now have to categorize and match them to ensure they are allocated to the correct account on your QBO.

Drop a comment below if you have any other concerns about importing bank transactions in QBO. I'll be always around to assist you. Keep safe.

K

KS1966

Thank you but this has nothing to do with my problem. I have no problem manually downloading and uploading but I should not have to do that. I have 23 accounts and I chose QBO as software so I can be linked directly to my bank. Links that do not work defeats the entire decision making process of software. The ONLY reason I chose this is for the links. Thank you for trying to help me anyway though. It's very nice that you care. Can you see if you can get someone to help get the links re-established? There is a case number above. It would be nice to get some sort of update on how the case is going. EDIT: I see that you were addressing Pristine. My apologies but still...Can you check on things?

C

ChristineJoieR

QuickBooks Team

I felt your discomfort with being unable to proceed with banking tasks due to this error encountered. I'm sharing details on how to call our phone support to get an update about this case in QuickBooks Online.

For now, I suggest contacting our support team again to add you to the list of affected users. This way, you can receive a notification when a fix is available. Check our support hours to contact us at a time convenient to you.

Refer to the steps below:

Sign in to your QuickBooks Online company.
Go to Help (?).
Select Contact Us.
Enter your concern, then select Let's talk.
Choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.
Ask the Community to get help from businesses like yours.

Kindly read and use this article to learn more about resolving banking error 103 in QBO: Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed.

Once you can connect your account and get your latest online transactions, here is the reference you can review and put into the correct accounts in QBO: Categorize and match online bank transactions in QuickBooks Online.

Keep on coming back for more queries about QuickBooks Online. The Community is available 24/7 to assist you.

M

michelleeckhart

It's not just Bank of America. I use QBO and my bank is Idaho First Bank. I haven't been able to download transactions since 11/14. I update and get the message that it's all caught up but the transactions do not download. I have a case # open and have called the QBO support team four times since this issue began. Nothing has been resolved. Supposedly, my case is in level 3 support, but there has been no response regarding the case. This is totally unacceptable!

Adrian_A

Level 8

I appreciate you for getting back to us, michelleeckhart.

Upon checking, the investigation about updating transactions for Bank of America and Idaho bank is still ongoing. And since you already have a case number, rest assured one of our phone agents will get in touch with you with an updates.

I'll also forward your thoughts to our Communications team. This way, we'll have an agent contact you the soonest.

You can pin this link as your guide in categorizing transactions once the issue has been resolved: Categorize and match online bank transactions in QuickBooks Online.

I'll be around whenever you need help with the categorization process.

P

PamC321

Same happening with me, since around 11-28-2022. My bank account will load, but not the Chase Visa or the American Express. I do not want to manually download and enter the payments made for bills, or the charges made on the employee cards. I have done 3 chats on the QB Online help desk. Told that engineers are aware of the problem.

B

backtoeden1995

I got my 2023 update and they told me that everything would work my banking transactions were supposed to be downloaded and I’ve got three weeks worth. It will not download I’m going in circles in QuickBooks. It’s not helping me at all.

G

Giovann_G

Moderator

Hello, backtoeden1995.

This shouldn't have happened especially you already updated your QuickBooks Desktop 2023 edition. I'm here to help you download your banking transactions.

Can you share the name of your financial institution? We can refresh your connection to get those transactions if it's Bank of America.

To get started, let's switched from Express to Advanced mode or vice versa.

Here's how:

Go to the Edit menu.
Select Preferences.
Click Checking, then Company Preference tab.
Toggle between Express Mode and Advanced Mode.
Hit OK.

After that, you can disconnect all related accounts to make sure there are no issues. Then, set up your bank account again.

Here's how:

Go to Banking and select Bank Feeds, then select Set Up Bank Feed for an Account.
Enter the account name and select Next.
Note: Use the updated account name shown in the Account reconnection required list and return here to complete Step 4.
You’ll see the My Company sign in page. Sign in using your Intuit Account user ID.
Enter your online banking account info, then click Connect. QuickBooks will connect to the bank’s server.
Note: Your bank may prompt you for a one-time password (OTP).
Select the account(s) you want to connect to QuickBooks, then hit Connect.
Select Close.

Once everything is ready, you may use Express Web Connect to download transactions. By doing this, the most recent transactions will automatically download the next time you access bank feeds.

Here's how:

Go to Banking and select Bank Feeds, then select Bank Feeds Center.
Select the account you need to download.
Click Download Transactions.
Once completed, select Transaction List to process the transactions.

In addition, I've added this resource for your reference to add and match downloaded transactions: Add and match Bank Feed transactions in QuickBooks Desktop.

Feel free to get back to this thread if you need further assistance with bank feeds. We're just one comment away. Have a great day.

cody_a

Answer

Community Manager

If QuickBooks Online says you're all caught up but your Bank of America transactions from the last day or two are missing, start with a manual update. Most banks send new transactions to QuickBooks every 24 hours, but it can take up to 48 hours, and the connection sometimes needs a nudge to check again.

Step 1: Run a manual update

Go to All apps, then Accounting, then Bank transactions.
Select Update.

This refreshes every connected bank and credit card account, and the transaction count on each account tile will go up if new ones came through. If that doesn't pull in what's missing, try signing in through a private or incognito browser window and running the update again. That rules out a browser extension or a cached sign-in getting in the way.

Keep in mind QuickBooks only downloads posted transactions, not pending ones, and it can't reach back further than 90 days. Anything older than that needs to be added manually.

Step 2: Check your bank's website

If the download still seems stuck, the holdup is sometimes on the bank's end. Sign in to Bank of America directly and look for:

Any posted outage or maintenance notice
Alerts or messages on your account
Anything that looks off as you browse, since display issues on the bank's site can also block the download

Bank-side outages usually clear up within 24 to 48 hours. Once things look normal there, head back to QuickBooks and run the manual update again.

Step 3: Update your bank info if anything changed

If you recently updated your account number, username, or password on Bank of America's site, make sure QuickBooks has the same details.

Go to All apps, then Accounting, then Bank transactions.
Select the account card for the account you're working on.
Select Edit, then Edit sign in info.
Enter your updated bank information and select Save and connect.

Still don't see them? Check a few other spots

Sometimes the transactions did come through, they're just tucked somewhere you're not expecting:

For review, categorized, and excluded tabs: Go to All apps, then Accounting, then Bank transactions, select your bank, and check all three tabs. If a transaction landed in Excluded, select Undo to bring it back to For review.
Bank rules: If you have a rule set to auto-add transactions, they skip For review entirely and go straight into your books, so they won't show up where you're looking.
Uncategorized income or expense: From your chart of accounts, run a report on the Uncategorized Income or Uncategorized Expense account. Transactions that were downloaded but never categorized often end up there.

If QuickBooks still isn't downloading things on its own, you can bring transactions in yourself with a file import rather than typing them in one by one. That keeps your books current while the connection sorts itself out.

Learn more:

Let us know how it goes, or drop a comment below if you're still not seeing your transactions after trying these steps.

Sign up

Login with SSO

Let's get you signed in

Login with SSO