Question

Bank feed not updating

Forum|Forum|7 years ago
March 12, 2019
10 replies
35 views

No text available

QuickBooks Online

Hi Kferreiradesigns,

Apologies for the issue you are facing with your bank, can you advise if there is any messages or codes appearing and what bank you are with?

Kind Regards,

J

Julls

103

Steven_Product Champion

Hi Julls,

When dealing with a 103 Bank Feed error, it is usually in relation to the user ID or password is incorrect for the bank account you’re trying to connect.

To get pas this error you are looking at three steps that can help resolve or identify if the bank feed may require further investigation. The three steps include:

Step 1: Confirm your sign-in info is correct
Step 2: Turn on third-party access if your bank requires it
Step 3: Enter your bank sign-in info in QuickBooks

For greater into these steps you can click here to see. If you run through those steps and still unable to get your Bank Feed to connect please don't hesitate to reach out to our support team by clicking here .

Thanks,

-Steven

L

lindak1119

Level 7

Hello kferreiradesigns,

How's everything going so far? We haven't heard anything back from you, but we're here to help as much as we can. This is to make sure you're able to bring your bank transactions into QuickBooks Online.

Here are a couple of suggestions you can try:

Manually download your transactions by clicking the Update button on the Banking page. Try to update three times during non-peak hours.
Import a bank file directly to QuickBooks Online through Web Connect. You can refer to this guide on how to upload bank transactions.

If you still encounter the same problem, please get in touch with our QuickBooks Customer Care Team. They can investigate this further with more tools.

Please let us know if there's anything else we can help you with.

T

tammy5329

This is the 3rd time of doing updates and the bank feeds quit working. Have multiple accounts that I do bookkeeping for. The main bank account under quickbooks started working after another account was created and merged. The other accounts will not work. Just went thru this in February for all my accounts, when an update was done. Called my bank, no problems on their end. This is an on going issue with Quickbooks. Very frustrating!

M

MirriamM

QuickBooks Team

Thanks for joining the thread and bringing this to our attention, tammy5329,

So that I'm able to provide you with the best resolution, could you please verify with me the specific bank accounts that were not updating?

I'll be on the lookout for your reply and waiting on standby.

M

mike_coreit

Hi I have just phoned Intuit support (UK) and there is a message saying there is a known issue with updating banking feeds at the moment. The icon just spins after clicking update but nothing happens.

Can someone from the team please update the page at status.quickbooks.intuit.com

J

Juliaraja

What do I do next? Been trying to update my account the whole morning

S

soulriser

Wish you could downvote the customer support replies. This is such an obvious longstanding problem on their end that Intuit's canned customer support responses are laughably transparent.

I've tried all the suggestions for updating the bank connection, clearing the cache, etc., and still my business checking account will not update (even tho QB says it is up to date, it is most certainly not). Credit accounts are updating fine.

Fix this, Intuit. Otherwise, may an exodus of customers set you straight.

R

Ryan_M

Moderator

Hi @soulriser,

I understand how it feels when an application you use doesn't function as you expected.

Since you mentioned that you've gone through the steps provided by my colleagues above and yet the issue persists, I suggest contacting our Technical Support team for further assistance. They can offer a screen share session (with your permission) to thoroughly investigate the root cause of your issue, along with other tools to assist you with your issue. If needed, they can escalate this to our banking engineers for further investigation.

Here's how:

Click on the Help (?) icon.
Select Assistant and enter Contact support in the chat field, and then click the Send icon.
You'll be asked about your concern, and you'll need to enter and send it.
If you can't see any related topics to your issue on what they shared, select No, get me a human.
Then, click Contact Us.
Choose either Callback or Chat.

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

In situations where your online bank account doesn't download transactions, you have the option to upload them manually. Open this article for the steps on how: Import bank transactions using Excel CSV files.

Feel free to reply to this thread, in case you have additional queries and I'll get back to you.

M

massage 4 u mobile servie

Banking information is now updated

When will my deposit be process?

Thank you

Zac Product Champion

Level 1

Hi massage 4 u mobile servie,

Thank you for reaching out on this.

So that we can better answer your question, do you mind if I clarify with you that you are referring to updating your payment detail for your QuickBooks Online subscription and you would like to know when the payment would be processed, please?

Thank you.

M

Manda2

I have an error message: Somethings not quite right. Sorry, we could not fetch your bank accounts for you. Please try agin later.

THIS IS AN ONGOING problem at least 2-3 times per week. Also there is a whole day where the feed has not come through this is the 3rd time this has happened, WHAT is wrong

Cheers

Manda

S

suehmiller

Hi

I have had a similar issue with bank feeds since the 7th May. Support's solution is to manually enter the transactions. I would prefer to get what I pay for! Sue

L

lk58

Hi Sue did you get connected again?

T

THEEND21

Hi our Bank feeds are normally 4 days behind can you tell me why this is and if it can be fixed ANZ Bank

I

IntuitAika

QuickBooks Team

Hi THEEND21,

Thank you for making us aware of your situation.

If your ANZ is connected via direct feed, there's an ongoing investigation which is already reported to our banking engineers. We are currently working with your bank to get this fixed. I recommend to get in touch with our QuickBooks Customer Care Team to have your account added on the affected users and for you to receive an update on it.

However, if your ANZ account is connected via standard feed, you can do a manual update by clicking on the Update button on the Banking page.

For more information, you can check on this article on what to do if you get a bank error or can't download transactions in QuickBooks Online.

Feel free to leave a comment below if you have any other questions. Have a great day!

S

Simmo70

I'm getting errors trying to get bank feeds from Bankwest.

The issue has been occurring for over a week.

Error below:

Hmmm, that still didn’t work. (103)

Check our support site for help resolving this issue. You can also contact a customer care agent there.

LieraMarie_A

Level 8

Hi there, @Simmo70.

I'm here to make sure you can connect your bank to QuickBooks Online.

First, let's confirm you have the correct user ID and password for the bank account:

Open a new window in your web browser and go directly to your bank’s website.
Make a note of the web address (e.g. https://www.bank.com). This may come in handy later.
Sign in with the user ID and password you have. If you have separate accounts with the bank (such as a business account and a personal account), sign in to the account you want to fix in QuickBooks.
If you sign in successfully, then you know the user ID and password are correct. If you get a sign-in error, follow your bank’s instructions to get your user ID, reset your password, or both.

After that, sign in to your bank account in QuickBooks. For the detailed steps, refer to this article and proceed to step 2: Enter your bank sign-in info in QuickBooks.

These articles will take you through some troubleshooting steps for bank error codes:

If there's anything else that I can help you with, please let me know in the comments sections below. I'll be here to lend a hand.

S

Simmo70

Sign in to bank works fine. It is only the connection from within QuickBooks (with same user ID and password) that does not work.

Have followed the steps to sign in from QB and have posted the error I get.

Some genuine assistance would help.

A

AlwaysLearning66

Hi,

My bank fees and interest for February which all show on the bank statement for the 29/2/2024 have not come through to QB, I have clicked refresh many times and other transactions for March have appeared. Is it something to do with February being a short month??

I

IntuitSheila

Level 4

Hello AlwaysLearning66,

Let's enter your bank sign-in info in QuickBooks as part of the basic trouble shooting steps to start with. Here's how:

Click on the Transactions tab and select Bank transactions.
Click on the bank account affected.
Click on Edit or pencil icon.
Click on Edit sign in info.
Manually enter your bank's User ID and password.
Click on Save and connect.
Check if new transactions have downloaded in the for-review tab.

If your bank is connected with Direct feeds connection. Let's click on the Refresh button. If the issue persists, I recommend contacting our Customer Care Team. That way, they can further check your account connection.

In the meantime, you can manually upload the missing February transactions in QuickBooks Online. Check this link for reference: Manually upload your transactions, receipts, and bills into QuickBooks Online.

Drop by again in the Community if you have further concerns. I'll be around to help you.

Sign up

Login with SSO

Let's get you signed in

Login with SSO