Connection to account is broken but is unable to be re-added or removed and just shows the following error message "Something unexpected happened."

Thank you for bringing this to our attention, Dana56. We’re here to help you resolve this issue so you can continue syncing your transactions in QuickBooks Self-Employed (QBSE).

To begin, could you please confirm the name of your financial institution? Sharing the information will help us identify the issue more accurately.

When unusual behavior occurs, it is often due to a temporary connection. We suggest checking with your bank to see if there are any maintenance activities or system disruptions that could be affecting the connection.

We also recommend logging out of your QBSE account and then logging back in. This process will refresh your session, re-sync your data, and ensure that QuickBooks loads everything correctly.

Alternatively, you can manually upload transactions into QuickBooks to maintain your records.

If you have any further questions or require additional assistance, please add a comment below. We are here to help.