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M
max-clean
April 27, 2021
Question

Is there anyone one else that has had any problems with quickbooks not updating their bank feed from the 22 April to 25 April, this is for ANZ bank

  • April 27, 2021
  • 1 reply
  • 0 views
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1 reply

K
Kristian__S
April 28, 2021

Hi max-clean,

 

Thank you for reaching out to us with this enquiry.

 

We have been advised of a delay in receiving direct feed transactions from ALL banks, including ANZ.

 

Customers may see direct feed transactions missing since the 22nd April. This has since been rectified and new transactions should now be coming through.

 

You may need to perform a manual update to restore the missing transactions, otherwise the missing transactions will be automatically downloaded within the next 24 hours via the automatic run.

 

Let us know if this has resolved itself on your end after going through the manual update.

 

Kristian. 

 

 

B
brondarconstruct
May 10, 2021

I am still having problems with this also they are so slow to show

K
Kristian__S
May 11, 2021

Hi Brodarconstruct,

 

Thanks for making us aware of your situation.

 

There are some instances where customers are missing a few days worth of transactions.

 

If this is the case we would recommend uploading a CSV file from your banks website and upload them into your QuickBooks file.

 

Use the guidance and the video provided in the following article here

 

Let me know if there's anything else I can assist you with.

 

Kristian. 

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