Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
February 19, 2020
Question

Missing Transactions (Only Deposits Imported)

  • February 19, 2020
  • 1 reply
  • 1 view

Hello, 

 

I am new to Quickbooks Online. I have the Quickbooks Self Employed Lite. I am only on the trial at the moment.

 

I just added my business banking account and it is only importing my deposits. It is not showing any transfers or transactions where I bought items. The business bank account is with NAB.

 

Does quickbooks only import deposits? Do I have to manually add any other transactions?... This is going to be a pain if I'll have to manually add every expense transaction. I would have thought that Quickbooks would import every bank transaction- not just deposits. Am I doing something wrong or is this how Quickbooks works?

 

Thank you and I hope you are having a lovely day.

 

 

1 reply

Bonny_
February 19, 2020

Hi AROB,

 

Welcome to QuickBooks Self-Employed!

 

Once connecting your bank account, it should bring all types of transactions, whether they are Money In or Money Out transactions. 

 

I recommend contacting our QuickBooks Self-Employed Support Team to see if anything odd is happening in the back-end. Here's how to reach out to them:

 

  1. Follow the link to go to the support page.
  2. Select QuickBooks Self-Employed and enter your question.
  3. Select Continue and follow the instructions to sign in to your account to connect with an expert.
 
For support availability time, feel free to view this article: Get help with QuickBooks products and services.

 

Bonny